gtx 880m upgrade

TechDK

Reputable
May 10, 2015
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so a customer brought in an Alienware m17x r2. the screen would randomly go to a green red excetra color we determined it was the graphics card so we got an Nvidia GTX 880m after installation system booted up fine using new hard drive that was SSD installed windows once inside Windows I began driver updates but could not find the in video card in Device Manager. after having to do a reboot for one of the drivers the system would glitch after Windows splash screen meaning that is Green would go to a random color of green blue red or what not. now I can only run Windows in Safe Mode and the new graphics card is still not showing up.

I7 processor q 720 1.6 ghz

nvidia gtx 880m graphics card

Windows 7 home premium 64 bit
sp1

8 gb ddr3 ram
 
Have you tried updating the BIOS? It might be that the new GPU isn't fully supported by the current bios version since it's not the card that came with the unit. It might also be that the card isn't supported at all on any model specific bios version. Have you verified that others have successfully used that card in that model of laptop? Is it the same GPU model that was in there originally?