Hard drive wont update firmware

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GrillZone123

Reputable
Sep 2, 2014
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0
4,510
I have a Seagate barracuda 500 gb and i want to update my firmware hoping that the update will stop the high pitched noises that are coming from the hard drive.I have downloaded the firmware from this link(http://knowledge.seagate.com/articles/en_US/FAQ/213891en) when i run it the pc shuts down(as it should) the update process starts everything is fine until this shows up "model ST500DM002-1BD142 SN W3T9F1WC FW KC48 on Generic PC-Ata No model Matched! Will not Download Firmware" I'm i downloading the correct firmware? what am i doing wrong? i need help....
 
Solution
SuperSoph_WD


In this case, contact your HDD manufacturer's tech support as I suggested previously. They should be able to assist you with the exact firmware update that you need, once you give them the specific details about your drive (model number, SN, etc.).
They should also provide you with alternatives in case you are unable to update it.

Good luck! :)
SuperSoph_WD
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
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Hey there, GrillZone123!

I'd strongly recommend testing the HDD using the manufacturer's diagnostics tool from their website. It will help you make sure there's nothing wrong with the health and SMART status of the drive itself. I'd also try contacting their tech support for further assistance with the firmware update! If you have access to the data on the drive, I'd advise you to back it all up before proceeding with the troubleshooting and firmware update!

Good luck! :)
SuperSoph_WD
 
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GrillZone123

Reputable
Sep 2, 2014
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4,510
I did the SMART test and the HDD passed.The hard disk sentinel showed perfect health and performance...

 
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
6,758
3
45,960


In this case, contact your HDD manufacturer's tech support as I suggested previously. They should be able to assist you with the exact firmware update that you need, once you give them the specific details about your drive (model number, SN, etc.).
They should also provide you with alternatives in case you are unable to update it.

Good luck! :)
SuperSoph_WD
 
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