Games/machine repeatedly crashing/BSOD with new (and now old) graphics card

Cendyan

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May 11, 2015
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Posting this here as I believe the problem to be graphic card related. If someone thinks I would be better off posting this elsewhere please let me know!

Just over 2 years ago I built my son a gaming machine (complete specs below). For about 2 years it ran perfectly. It never crashed and it did everything he wanted it to. The video card I put in it when I built it was a Radeon HD 6870. A few months ago I upgraded my own video card and sent him my old card, a Radeon HD 7870, to install as an upgrade. After he installed the 7870, it would run games fine for a while but after 0 to 60 minutes of heavy gaming on the new card, the game would crash and the computer would blue screen shortly thereafter. A sample blue screen image attached.

At that point I had him update his video drivers, try beta drivers, roll back to some older drivers, but nothing worked. So admitting defeat and thinking either there was an incompatibility between the 7870 and his machine or the 7870 somehow got damaged while shipping it to him, I had him put the old 6870 back in. He did that, and the crashing problem persisted – even with the previously rock solid 6870.

So at this point we were thinking it was a driver problem or some software incompatibility. Since the OS install (Win 7) was over 2 years old and he was having problems anyway, I walked him through reformatting and reinstalling Win 7. I thought for sure that would fix the problem, especially with the old 6870 which had been so stable, but it hasn’t. The machine still blue screens after 20-60 minutes of heavy gaming.

The really weird thing here is that the problem started when we tried to upgrade to the 7870, but after putting the 6870 back in the problem persists – even after a complete OS re-install. Prior to that, the machine was solid. That, and the 7870 has since been given to my daughter and it runs fine in her machine.

A few notes about the crashing:
  • Most crashes start with the game crashing back to the OS, soon followed by a BSOD.
    Some games crash instantly upon launching, some a bit later.
    Vanilla Minecraft crashes instantly, but heavily modded Minecraft doesn’t crash much
    Seems to not happen as often with games that are less demanding on the video card.
    Does not happen when using the computer for other things – only 3D gaming.
Things we have tried:
  • Updated video drivers to both current and beta versions.
    Rolled back drivers to a slightly older driver version.
    Complete reformat and re-install Windows 7, along with complete updates.
    Ran Windows 7’s included mem test to see if it was RAM, but the RAM checks out fine – at least with that particular tester.
System specs:
  • CPU: Intel Core i5 3570K Ivy bridge at 3.4 GHz (not overclocked)
    Motherboard: MSI Z77A-G41
    RAM: 8 GB G SKILL (2 x 4GB) DDR3 (PC 14900)
    Card: Radeon HD 6870 1GB – Radeon HD 7870 2 GB started the problem
    PSU: Fatal1ty FirePower 750W ATX
    HD: 2TB Seagate 7200 rpm
    Windows 7 Home Premium 64 bit (fully updated)
Thanks for any help/suggestions anyone can provide!

BSOD image:
HSPPD2f.jpg
 

Cendyan

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May 11, 2015
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4,530


No, you can't crossfire those two cards, but that's not what we're doing. The OLD card that worked great was a 6870. The replacement that started the problem was a 7870. Since then we've switched back to the old, previously stable 6870, but the problems followed us.
 
well with a bugcheck 0x101 CLOCK_WATCHDOG_TIMEOUT
you would update the BIOS or reset it to defaults.
boot windows, change the memory dump type to kernel memory dump.

start cmd.exe as an admin, run
verifier.exe /standard /all

reboot the system and wait for the next bugcheck.

Most of the time the error will be cause by Bad BIOS information caused by incorrect information in the database passed to windows.
or plug and Play attempting to load a USB wireless ethernet drivers processor core and failing. (system thinks the CPU core hangs)

in the first case the BIOS think you have 2 GPUs if you change the card without reseting or updating the BIOS, windows attempt to talk to one of the cards and fails and bugchecks after a timeout.

both require a kernel memory dump to figure out. The verifier setting will help if there are certain conflicts or bad drivers installed.
Note:
use
verifier.exe /reset
to turn of verifier functions after the next bugcheck or your system will run slow until you do.
 

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