Internet Connection Problem

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Chaz47

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May 11, 2015
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I have been having a problem with my internet over the past several months and it is really starting to become a bother. I would like you to ask someone to please try to identify the problem. As I stated, this is becoming a very irritating problem. Please let me explain what is going on:

When I first turn on my computer in the morning I have no problem at all getting connected to the internet. I can close my browser and leave the internet and work on something or play a game on my computer, and if I go back on the internet within 10 minutes or so it is fine reconnecting to the internet. If I close my connection to the internet and then go and work on something else on my computer, or if I play a game for half an hour or more, or if I shut my computer off to go out or do something around the house (without unplugging the modem in this particular case) I can not reconnect to the internet without first running the troubleshooter. It tells me I have a connection problem between my modem/router and connecting. Sometimes the troubleshooter doesn't even have to complete running and the yellow warning flag will disappear and I can go back on to the internet. This is a constant problem which has been going on for several months and it has become too much of a nuisance to ignore anymore and I am getting tired of running the troubleshooter all the time to reconnect to the internet. My modem itself (Motorola - model 2210-02-1022, style MSTATEA) does not show anything wrong with it. Is there something I can do about this? BTW, I have Windows 7 64 bit Home Premium and AT&T DSL internet service.
 
Solution
Phillip Corcoran
Hi Chaz

Two things you can try are (1) replacing the ethernet CAT5 patch cable with a new one, and (2) updating the network driver on your PC if PC manufacturer has a later version (check their website).
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Phillip Corcoran

Phillip Corcoran

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I assume you've got broadband internet? You are supposed to have a permanent connection with broadband, you should not be disconnecting the modem/router from your PC or disconnecting the router/modem router anywhere else at any time (except to re-site the equipment or fit new equipment of course).

Why are you disconnecting your equipment?

Also state if your problem is with a wired or wireless connection please.

I have suffered "dropped" WiFi connections several times over the years, or even dropped wired connections (though rare).
Once I've established that it's not my ISP's fault (quick phone call), I simply replace the router with an unused spare I always have in the cupboard.

That always fixes the problem (in fact I had to do that this week - connection is stable again) so I now need to get another router as a spare. Keeping a spare one is absolutely essential (whatever brand, they all start "glitching" after a few years use, and when the glitches get too regular, then it's time to bin it before it steals your sanity!).
 
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Chaz47

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May 11, 2015
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Hi Phil and thanks for a reply to this question. As I am new to this forum, I hope I am replying to you properly.

My problem actually started when I switched rooms and moved from one bedroom to another. Still using my same cables, etc. as before, just that I started to experience this problem. Since then is when I have begun to experience this disconnect between the modem and internet connection as I stated in my original post. I do not have wi-fi, but just regular broadband internet. I only unplug the modem when I shut off the computer or else I will not be able to get back on the internet until I take the steps I outlined. I never had to do this before so it has had me stymied. I could understand if my modem was going was bad and needed replacement, but I am on the 2nd modem in 6 years and it shows no signs of malfunction that are noticeable. All the lights on the modem are even green until this break in the connection occurs. I do turn off my multi-plug outlet/surge protector at night when I go to bed (trying to save on the electric bill as much as possible), but when I turn everything on in the morning and get ready to use the computer all is fine. Now if I were to go offline after posting this reply to you and go do something around the house or perhaps play my Open General game for about a half hour to an hour (being semi-retired) and then try to come back online, I would have a problem and see the "connection broken between your router/modem and the internet" error message and have to run the trouble shooter. I had someone also explain to me that what I am doing represents a hard re-set as compared to a soft re-set of the modem to get back online, but he couldn't explain just why thus was occurring. I hope I have given you enough additional information here. Thanks again.
 
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Chaz47

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May 11, 2015
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4,510


 
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Chaz47

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May 11, 2015
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Thank you again Phillip for the help. My ethernet cable is a newer one so I am going to check with my pc manufacturer (compaq) for any new network drivers, and if there are none I am probably going to go and purchase a new modem. My current modem is around 5 years old so it may be starting to glitch-out on me. They aren't that expensive so that may be the way to go. But thanks again and it is on to the manufacturer website...
 
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Phillip Corcoran

Phillip Corcoran

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Well that's more or less what I advised you to do in my first post isn't it?

5 years is good going for a consumer-level router, I usually get through 2 or 3 of them in that space of time, which is about par for the course as far as budget or mid-priced routers go.

One day I'll get myself a Billion router. They cost around £160 but are much more reliable and durable than all the others (hence the high price) so in the long run they actually save you money.
 
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