Just built new PC, can't install chipset driver (I7-4790k)?

RipGroove · May 12, 2015

Every time I run "Intel Smart Connect Technology" I get the following error:

"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753."

Any help appreciated

cilliers · May 12, 2015

Make sure your motherboard supports Smart Connect.
Enable it in BIOS.
Revert to previous version of driver. Ref: https://communities.intel.com/thread/53215

RipGroove · May 12, 2015

cilliers :

OK thanks, will check my BIOS now, only just installed this motherboard and CPU so haven't been in to the BIOS yet.

RipGroove · May 12, 2015

cilliers :

OK just checked BIOS and "Intel Smart Connect Configuration" is set to "ENABLED" already?

cilliers · May 12, 2015

Revert to previous version of driver. Ref: https://communities.intel.com/thread/53215

RipGroove · May 12, 2015

Actually as I put 2x Nvidia GPU's in right away before first booting it up would that cause the system to not want to install the chipset drivers?

cilliers · May 12, 2015

Why don't you provide a list of your rig.
Also, have you tried a driver rollback yet?

RipGroove · May 12, 2015

cilliers :

Will give that a go now.

RipGroove · May 12, 2015

OK sorry this is just new to me, just tried the command line fix in that link you provided and still get the same error.

Mobo: MSI Z97 Gaming 5
CPU: Intel I7-4790k
Cooler: CM Hyper 212 EVO
RAM: Corsair 16GB
GPU: 2x EVGA 780ti SC's in SLI
HDD: 2s Samsung SSD's
PSU: Corsair TX750 (I have a Corsair HX1000w on the way)

Hope that helps?

RipGroove · May 12, 2015

I wouldn't know how to roll back the driver is this is my first complete build, and it's completely fresh so just trying to install and update everything.

cilliers · May 12, 2015

I did not suggest a command line fix.
What OS are you running and is it 64 or 32 bit?

cilliers · May 12, 2015

Also, what version of Intel Smart Connect Technology have you tried?
5.0.10.2907?
or
5.0.10.2850?

Finally, have you tried re-downloading the install file to eliminate the possibility of a damaged install package?

RipGroove · May 12, 2015

Sorry that link took me to a page where there was a command line fix for the same error.

Anyway, its Win8.1 64-bit

And

It just says "Smart Connect Technology 5.0", I also tried 4.2.40.2384 as well but get the exact same error.

SinxarKnights · May 12, 2015

I have a question. Why do you need smart connect?

A more relevant question would be, what motherboard do you have? I looked up the one in your signature and it is an AMD board.

RipGroove · May 12, 2015

After install a little warning triangle appeared in system tray, it took me to smart connect as it states my chipset drivers are not installed. My mobo is an MSI Z97 Gaming 5, not updated signature yet.

SinxarKnights · May 12, 2015

Ok. so have you actually got your latest drivers from the MSI site?

http://us.msi.com/support/mb/Z97-GAMING-5.html#down-driver

Did you install the normal version of smart connect or the MSI one? If you haven't installed the drivers yet, it is the "System and Chipset Drivers" link.

RipGroove · May 12, 2015

Thanks, have just left for the evening now so will have a look at your post properly tomorrow and see what's actually been installed and what hasn't. Thanks ;-)

RipGroove · May 13, 2015

OK, so this is what is happening so far. I have a "Solve PC Issues" flag in my system tray, when I click on it it says "Install Your Chipset Driver", so I click on that and it opens a window with a link saying "tap or click link to download the new driver from the intel coporation website" so I do that which just directs me here:

https://downloadcenter.intel.com/download/23109

So I install that, and when trying to run it is when I get the error mention in my first post.

RipGroove · May 13, 2015

And also I have a little warning triangle flashing in my system tray that when clicked takes me to this?

SinxarKnights · May 13, 2015

Yes. Don't click that. Go the the MSI site (linked above) and install your chipset drivers from there. it is "System and Chipset Drivers" link on the drivers page.

Guest · May 13, 2015

Uninstall everything you haved installed so far. Go to the BIOS, restore it to the default settings. Download and install the lastest BIOS version: http://us.msi.com/support/mb/Z97-GAMING-5.html#down-bios.
Access the BIOS and enable "Intel Smart Connect Configuration". Download the chipset driver from the factory website as @SinxarKnights said.

RipGroove · May 13, 2015

Intel Smart Connect Config is already enabled in my BIOS and it's already just at default settings. I've also just been here: http://uk.msi.com/support/mb/Z97-GAMING-5.html#down-driver&Win8.1 64

And downloaded the "System & Chipset Drivers" but upon installing them all I get is this, and I still have the update flag flashing in my sys tray:

I can't seem to find any actual Intel utility installed on my system other than Smart Connect, which just throws an error

SinxarKnights · May 13, 2015

You still have more to install. Next get the On-Board SATA AHCI/RAID Drivers. These will enable the rapid storage features

Guest · May 13, 2015

Again, do you have the lastest BIOS driver?

Restart your machine, boot the OS, log in, go to Control Panel > System and Security > Action Center > Troubleshooting and repair the Windows Update. Restart your machine, open Windows Update and verify for new updates avaiable.

RipGroove · May 13, 2015

Thanks again, but again I have to disappear now for the evening so will do that tomorrow afternoon!

Just built new PC, can't install chipset driver (I7-4790k)?

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