I recently purchased a Razer Taipan gaming mouse to replace my old Razer Diamondback. I uninstalled the old software, plugged the new mouse in, downloaded Razer's Synapse application and installed it.
It doesn't work very well.
The synapse software seems to allow me to bind all 11 button functions at once - this is an ambidexterous mouse, and the packaging says the mouse has "9 programmable hyperresponse buttons". However, they could be excluding the scroll wheel (since that isn't really a "button"), and nowhere on the packaging, nor in the Synapse application, nor in the "Raizer Taipan Master guide ENG.PDF", does it describe how to switch the mouse between "left-handed" and "right-handed". So I'm working on the assumption that I can, in fact, use all 11 buttons/functions at once.
I had it working... mostly, for a few days.
I set the two buttons on the left side of the mouse (Synapse calls these buttons 8 and 9) to sensitivity clutch, and mouse4. Those work.
I set the two buttons on the right side of the mouse (Synapse calls these 10 and 11) to on-the-fly sensitivity (11), and mouse5 (10). Well, the on-the-fly sensitivity adjustment was working, but button 10, which I had bound to mouse5, was not. Today, I decided to try and troubleshoot it.
With my old mouse, I was able to use mouse4 and mouse5 as back/forward buttons for my browser. So I decided to use this as my test, rather than trying to load up games and test it there. Well, mouse4 was going back, but mouse5 wasn't doing anything.
So I went into Synapse again and tried binding button 10 to keyboard keys, and then testing whether the button works in notepad. It still didn't work. Then I tried binding both button 10 and 11 to mouse5, and going into my browser to see if either key would send mouse5. Well, at that point neither key was doing anything, and when I tried to set everything back the way I had it, button 11 wasn't adjusting the on-the-fly sensitivity anymore.
I also tried re-binding the two buttons on top of the mouse behind the scroll wheel, and now they aren't working either. Restarting Synapse didn't fix it, restarting my computer didn't fix it.
So now I had a total of four buttons on my mouse that weren't functioning. I suspected some kind of driver issue; that Synapse was tripping over the default drivers Windows installed when I plugged the mouse in, or something.
So I tried reinstalling the software. First, I disconnected the mouse, so that Windows wouldn't immediately detect it again and reinstall default drivers. Then, I uninstalled Synapse. Then I rebooted into safe mode, to get to the device manager and see if it listed any remaining mouse driver software; it didn't. I rebooted into normal Windows again, and ran the Synapse installer. It installed, and updated itself. Great. I figured, now it's already got drivers for my mouse installed.
I plug the mouse in, and Synapse pops up with a window saying it needs another update to support my Taipan. Notifications from the system tray pop up saying windows found new hardware, and another one from Synapse's tray icon saying it detected my mouse. So, not sure what happened there, if windows installed its default mouse drivers again and I'm back to square one, or what. All I know is that it didn't fix the problem: the two buttons behind the scroll wheel, and the two buttons on the right side of the mouse are still not functioning
I even tried putting the mouse into "lefty" mode, the only way I could think of: In the Synapse software, I set buttons 8 and 9 to "disabled" and set buttons 10 and 11 to their "default" which is mouse 4 and mouse 5. Buttons 10 and 11 still did not work.
So not only can I not get all of the buttons to work, I can't even get the mouse to function in a left-handed configuration, which is kind of the point of an ambidexterous mouse. At this point, I would have concluded that the mouse was physically defective, had I not earlier today been able to use three of the four buttons which are now no longer functioning.
Help?
Update: Out of desperation and running out of things to try, I decided to try putting all of the mouse settings back the way I actually wanted them, and then switching the mouse to a different USB port. And once windows detected the device in the new port, bam, now everything seems to be working, even the 11th key which was not functioning before.
So... not sure I want to declare this "solved", since I don't dare touch the Synapse software again to test and see if I can re-bind the functions without the buttons becoming non-functional again, but at least it's working, for now.
It doesn't work very well.
The synapse software seems to allow me to bind all 11 button functions at once - this is an ambidexterous mouse, and the packaging says the mouse has "9 programmable hyperresponse buttons". However, they could be excluding the scroll wheel (since that isn't really a "button"), and nowhere on the packaging, nor in the Synapse application, nor in the "Raizer Taipan Master guide ENG.PDF", does it describe how to switch the mouse between "left-handed" and "right-handed". So I'm working on the assumption that I can, in fact, use all 11 buttons/functions at once.
I had it working... mostly, for a few days.
I set the two buttons on the left side of the mouse (Synapse calls these buttons 8 and 9) to sensitivity clutch, and mouse4. Those work.
I set the two buttons on the right side of the mouse (Synapse calls these 10 and 11) to on-the-fly sensitivity (11), and mouse5 (10). Well, the on-the-fly sensitivity adjustment was working, but button 10, which I had bound to mouse5, was not. Today, I decided to try and troubleshoot it.
With my old mouse, I was able to use mouse4 and mouse5 as back/forward buttons for my browser. So I decided to use this as my test, rather than trying to load up games and test it there. Well, mouse4 was going back, but mouse5 wasn't doing anything.
So I went into Synapse again and tried binding button 10 to keyboard keys, and then testing whether the button works in notepad. It still didn't work. Then I tried binding both button 10 and 11 to mouse5, and going into my browser to see if either key would send mouse5. Well, at that point neither key was doing anything, and when I tried to set everything back the way I had it, button 11 wasn't adjusting the on-the-fly sensitivity anymore.
I also tried re-binding the two buttons on top of the mouse behind the scroll wheel, and now they aren't working either. Restarting Synapse didn't fix it, restarting my computer didn't fix it.
So now I had a total of four buttons on my mouse that weren't functioning. I suspected some kind of driver issue; that Synapse was tripping over the default drivers Windows installed when I plugged the mouse in, or something.
So I tried reinstalling the software. First, I disconnected the mouse, so that Windows wouldn't immediately detect it again and reinstall default drivers. Then, I uninstalled Synapse. Then I rebooted into safe mode, to get to the device manager and see if it listed any remaining mouse driver software; it didn't. I rebooted into normal Windows again, and ran the Synapse installer. It installed, and updated itself. Great. I figured, now it's already got drivers for my mouse installed.
I plug the mouse in, and Synapse pops up with a window saying it needs another update to support my Taipan. Notifications from the system tray pop up saying windows found new hardware, and another one from Synapse's tray icon saying it detected my mouse. So, not sure what happened there, if windows installed its default mouse drivers again and I'm back to square one, or what. All I know is that it didn't fix the problem: the two buttons behind the scroll wheel, and the two buttons on the right side of the mouse are still not functioning
I even tried putting the mouse into "lefty" mode, the only way I could think of: In the Synapse software, I set buttons 8 and 9 to "disabled" and set buttons 10 and 11 to their "default" which is mouse 4 and mouse 5. Buttons 10 and 11 still did not work.
So not only can I not get all of the buttons to work, I can't even get the mouse to function in a left-handed configuration, which is kind of the point of an ambidexterous mouse. At this point, I would have concluded that the mouse was physically defective, had I not earlier today been able to use three of the four buttons which are now no longer functioning.
Help?
Update: Out of desperation and running out of things to try, I decided to try putting all of the mouse settings back the way I actually wanted them, and then switching the mouse to a different USB port. And once windows detected the device in the new port, bam, now everything seems to be working, even the 11th key which was not functioning before.
So... not sure I want to declare this "solved", since I don't dare touch the Synapse software again to test and see if I can re-bind the functions without the buttons becoming non-functional again, but at least it's working, for now.
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