Receiving BSOD due to ntfs.sys (Ntfs+0xF169C) module

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jobrfe

Reputable
May 14, 2015
1
0
4,510
Hi all,

I've tried installing GTAV 3 or 4 times now, only to recieve the blue screen during the install process. I have downloaded WhoCrashed and ran an analysis, giving me the following result -

crash dump file: C:\Windows\Minidump\051415-15787-01.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0xF169C)
Bugcheck code: 0x7A (0xFFFFF6FC400097D8, 0xFFFFFFFFC000000E, 0x1A91A2860, 0xFFFFF880012FB69C)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\Windows\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

I'm not sure how to proceed or how to solve the blue screen issue, I only really know the basics of software. If anybody can help I'd appreciate it massively, if you need any more info or data I'll provide it.

Thanks,

Joshua.
 
Solution
J
kernel_data_inpage_error means that data could not be read from storage to memory for some reason.
the reason was the error code 0xc000000e this error code is
"A device which does not exist was specified."

I would be looking for a storage device that was removed, lost power or its data cable became disconnected.
IE check power connections, and data cables for the drive. If your system has a BIOS setting for sata hotswap, enable it.
(in the case of bugs the system might reset the SATA controller and not be able to reconnect)

if the device is a SSD, make sure it has free space (20% or more) and boot into BIOS and leave the system powered for a hour or two but idle.
Some versions of SSD firmware might get behind on it clean up...
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
kernel_data_inpage_error means that data could not be read from storage to memory for some reason.
the reason was the error code 0xc000000e this error code is
"A device which does not exist was specified."

I would be looking for a storage device that was removed, lost power or its data cable became disconnected.
IE check power connections, and data cables for the drive. If your system has a BIOS setting for sata hotswap, enable it.
(in the case of bugs the system might reset the SATA controller and not be able to reconnect)

if the device is a SSD, make sure it has free space (20% or more) and boot into BIOS and leave the system powered for a hour or two but idle.
Some versions of SSD firmware might get behind on it clean up routines that only run when the system is idle this can result in a drive not responding.
 
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