My Computer is Acting Very Weird, HELP!

AgentLOL

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THIS HAS BEEN SOLVED, I JUST USED MY OEM DISK UNDER SAFE BOOT TO FIX MY RESET AND ALLOW MYSELF TO RESET WINDOWS. THERE ARE MANY MORE SOLUTIONS DOWN BELOW THAN MAY HELP YOU SOLVE YOUR PROBLEM! HAVE A GOOD DAY :):):)


Until recently, my system was doing fine. When I first take it out of sleep, the first thing I notice is AVG pops up with the printer.dll thingy, and 10 pages of random jibberish (apparently from Clownfish) shows up with random .dll files from lots of other, different programs. Then, I decide to do a restart. It took a good 6 minutes, MUCH LONGER than usual. Then, (ive been getting this lately) some screen reader launched. When i type my password, it doesnt seem to work. Then I do a shut down, then boot it back up. Then I change the password on another computer. I try logging in (while it had internet), and would take a good 20 minutes before it said thats the wrong password, WAAAAAY longer than usual. Then I use the old password, and it works.

Then the sound service seems to be not working (that happened when I first got this computer, and a windows update fixed this). So then, I decide to go into the windows update. Nothing happens. I go to admin cmd and type in sfc /scannow. Nothing happens. I go into windows firewall. Nothing happens. And then, I decide to go to control panel. Blank white window. (Take note before I restarted, I did change the iP address from static to normal, dynamic.)

Then, I go to AVG. Seems the firewall is stopped. I click "fix it", and nothing happens. Then, it says I should reset it. That does nothing. Then I uninstall it, and try everything else in the second paragraph. Then, I install BitDefender. When it installed, I tried opening it, and nothing happened. So, I open Malwarebytes and start doing a full scan. It skips half of the steps, then does the other half, and says its good.

How do i fix? I have lots of important items that I can't loose. I tried going into safe mode. I have tried troubleshooting too. I've uninstalled clownfish. Before all this, I've been experiencing weird issues where file explorer would take 80% CPU. How do I fix all these weird files? (BTW this is a custom PC, and from time to time, get blue screened). Also, Razer Synapse doesnt work either :(
Also seems that my Google Chrome addons got deleted too.
 
Looks like your system including the antivirus and antimalware are infected... See if you can program AVG to do a boot scan... other options are doing a online virus scan and downloading a Live CD virus scanner.

http://www.google.com/search?hl=en-419&source=hp&q=online+virus+scanners&gbv=2&oq=online+virus+scanners&gs_l=heirloom-hp.3..0i19l3j0i22i30i19l6j0i22i10i30i19.1157.7601.0.9411.21.11.0.5.5.0.343.1288.0j7j0j1.8.0.msedr...0...1ac.1.34.heirloom-hp..8.13.1358.IealQhnOmcw

http://www.google.com/search?q=boot+cd+antivirus+downloads&hl=en-419&gbv=2&oq=boot+cd+antivirus+downloads&gs_l=heirloom-serp.3..0i22i30l4.34778.39615.0.40263.27.24.0.0.0.0.261.3139.0j17j3.20.0.msedr...0...1ac.1.34.heirloom-serp..7.20.3137.9wZu_f3409w

EDIT: Apparently AVG does not include a boot time scan option... so, skip that suggestion and either do an online virus scan, download a Live CD virus scanner, or install some other antivirus that includes boot time scanning... Avast free does include the option.
 

AgentLOL

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It seems that whenever I install something, a window on the top left for a micro second appears then closes. But online scanners require you to donwload something. This is why I really wish I could use Mac OSX on this legally.

The online scanner says nothing is bad.
 
Don't settle with a single online virus scanner... try a few to be sure. Also, see if any startup programs are enabled in Start / Run or Search and type: MSCONFIG /Startup tab / uncheck all items except the antivirus... restart the computer and see if there's any difference.

If nothing of that helps, try with a Live CD virus scanner. If still nothing helps, your only solution may be to format the OS drive, previously using the Hirens Boot CD/USB to rescue your important items, saving them to a USB pendrive or USB HDD, or to a new partition, and after that format the OS Hard drive or partition. The Hiren's Boot CD/USB includes partitioning software,.. and even antivirus and malware software that you may want to use before giving up on recoveing the OS.

http://www.hiren.info/pages/bootcd
http://www.hiren.info/pages/bootcd-on-usb-disk
 

AgentLOL

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Say I did fix it. How would I fix the files that have been damaged? Also, is booting from a DVD to kill Malware safe? What's the best program? It seems like I got this malware randomly. As an all time Mac user, this is pretty strange.
 

PS3_Player

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Here's what I would do:
1-Grab USB pen;
2-Retrieve important stuff from PC;
3-Grab another pendrive(Formatted to FAT32);
4-Create Live USB and install Puppy Linux in a different partition of HDD;
5-Whipe out Windows partion;
6-Re-install Windows in a NTFS partition;
7-Wait;
8-Your PC has booted in Windows? Update it and install Antivirus;
9-Remove Puppy Linux (optional);
10-Stop free porn addiction
11-PROFIT!!
This is, IF you can re-install windows.
PS-Linux is a great alternative to Mac AND Windows!! I changed and never looked back!

 

AgentLOL

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I built this specifically for gaming, which most games only support Windows. Why would I need to install Linux? Also, is it worth dragging some programs and putting it into my flash drive so I can use it later on my new reset Windows? I have programs that are a one time purchase and very expensive, I can't afford loosing them.
 


You fix damaged system files with "SFC /Scannow"... if it's not working now it may be because the infection doesn't let it work.. Booting from a Live CD/DVD antivirus is perfectly safe!!!... There are different good programs and you may have to use one or several.. so whichever works should be best. They are rated at pcsupport so try with Avast first and if necessary follow with Avira and AVG... skip Anvi as it's relatively unknown.. at least I'd never heard of it before.

15 Free Bootable Antivirus Tools
http://pcsupport.about.com/od/system-security/tp/free-bootable-antivirus-software.htm

If you're getting the same malware randomly (or rather virus because from the symptoms you describe it must be a virus), there should be a pattern in what you do in Windows... like websites you regularly browse to, programs you install and download from. You could search for information on the specific malware/virus so you know how it infects your computer, how to remove it, and how to avoid it. You can also disable System Restore before scanning because some viruses hide or save copies of themselves in the System Resore folder (C:\System Volume Information) and from there they reinfect your computer after you have cleaned it... Disabling SR deletes the said folder contents so there is nowhere the virus can hide from the antivirus scanner.

You could also (before anything) do a System Restore to a date previous to the problem, if the issues are gone with the System Restore, disable it (SR) and next run the antivirus and antimalware and re-enable System Restore only after and if all issues are gone.

Backing up files and formatting was only suggested as last resort and not knowing you have expensive programs. So only do that if everything else fails but don't skip the boot scans as those are your best chances of getting rid of the problem because that's when system protection is disabled and system protection can prevent you from accessing and deleting infected system files.


 

AgentLOL

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Sfc scan detected corrupt files it could not repair. Isn't a boot scan just as good as a DVD scan? Also, I've got problems with booting from a DVD. I hit enter on the DVD drive in boot options and goes straight to windows instead. I probably use a UEFI BIOS, which makes things more complex. I'm thinking of restarting because it seems that repairing all these files may take forever to do. Would I just wait for a windows update to fix everything after that?

Also, how long will those scans take? I hate the DVD noise, they make such a large sound. It overpowers all the fan noise by quite a lot. Also, can viruses cause blue screens? I've got a few during the last few months. Also, is it possible that viruses can change a setting in my hardware on my computer? To my understanding, the BIOS gave Windows full control, which the virus can take over and mess with the hardware. Also, the title of the printed pages was Clownfish. Could this mean that clownfish had a virus when I got it, and has now activated itself?
 
Corrupted files detected and not repaired by SFC may be because they are infected... you'd need to disinfect them first.

A installed antivirus boot scan obviously uses the antivirus files in the Hard Drive, and if the antivirus itself is infected, it may not work as well as a CD/DVD antivirus that cannot be infected. If your installed antivirus scans do not find what you know by the symptoms is actually there, you have to suspect the antivirus has been compromised and made unreliable.

If the DVD is skipped after the boot options selection and goes to Windows instead, the DVD drive may have installation issues... check the power and data connections as well as the SATA port connection... You may also have to make the DVD drive the first boot device in the BIOS and make the Hard Drive the last boot device. You can probably also install the Boot Antivirus in a USB flash drive instead. You can download a motherboard user manual from the manufacturer product page> support> downloads, to get a better idea on how to configure the UEFI Bios for booting from the DVD drive.

If by "restarting" you mean reinstalling or fresh installing the OS?... repairing system files does not take long at all... what's taking you long is removing the infection. The antivirus can remove the infection while it repairs, deletes... or quaranteens system files virtually removing them from the OS when you delete them from quaranteen, but a successfull SFC scan should replace them in no time.

Windows Update is not going to do much in restoring corrupted or deleted system files, unless you install/reinstall Service Pack 1 (Windows 7) be it from Windows Update or by downloading the installer package... but SFC should do it alot quicker.

How to uninstall Windows 7 Service Pack 1 (SP1)
http://windows.microsoft.com/uninstallwindows7sp1
Learn how to install Windows 7 Service Pack 1 (SP1)
http://windows.microsoft.com/installwindows7sp1

Antivirus scans duration depends on the amount of files to be scanned and may also depend on the HD or partition size... but boot scans can go quicker than done from Windows. Modern DVD drives should not make noise... old models did, so the noise depends on what you have... but if you know it's in good condition you could just turn-up the TV or Stereo volume so you don't have to hear the noise.

Viruses do cause blue screens and change settings. They can infect a BIOS or UEFI and as consequence change hardware settings. You can disinfect a BIOS or UEFI by resetting it.. that's removing the battery for 5 to 10 minutes... that should remove any user or added settings and leave it as it came from the factory.

Any program can come with infections depending on where you downloaded it from.. most programs also come with the options to install additional software known as PUPs piggybacking on the installation depending on the installation mode, and can install without your knowledge if the Default installation mode is used, so when installing programs always use the Custom installation option so you can have full control over the installation and prevent PUPs from infecting your computer.
 

AgentLOL

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I'm not sure if I choose the DVD drive, or the UEFI DVD drive. They both have the same name, except one has UEFI before it. Something happened when I wasn't looking, it first showed a keyboard sign on the bottom, then went to some error (all in BIOS), and had to physically pull the plug. The power button didn't work. That just makes me not want to do anything even more, scared that something is broken and I'll make it even more worse. Yeah I usually never do automatic unless its trustworthy like Nvidia. I'm thinking of just giving this to a professional and getting it over with.
 
The BIOS error may have been the keyboard failing momentarily... it can happen. And the power button not working can also be caused by BIOS error or by Power supply failure. Power supply delivering defficient voltage can cause many issues including hardware and OS errors, blue screens, long boots, etc. So that's another possible cause for the issues you have experienced.

Try a BIOS reset first, with the battery removed for 5-10 minutes and see if it makes any difference.
And if you have reason to beleieve the PSU may be failing depending on it's age, quality, etc. do what you have to, testing with another PSU... or leave everything up to a professional specially if you don't feel confident enough to handle it yourself.
 

AgentLOL

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My power supply is four months old. Its a 650W PSU. It seems that it powered my GPU just fine in Crysis 3. Is it safe making safe boot go to 1080p? Anyways I just need to now do I choose D-ROM or UEFI D-ROM? I'm used to quiet items, the DVD drive makes that loud humming sound. The loudest thing is my quiet fan, I have a quiet mechanical HDD.
 

Karthik Ga

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Last resort is to do a clean install of the current version of windows u are running.If u use windows 8.1 then go to top right corner>settings>Change PC settings>then go to update and recovery and choose what u need .I prefer to do a clean install because it solves the problem 100!
Cheers!
 
See this video to solve the DVD boot issue...

Video: How to Fix Issue Booting to DVD/CD with New UEFI BIOS Boot Order
http://questionrs.com/tube/y8Ml1IbVp-8/how-to-fix-issue-booting-to-dvd-cd-with-new-uefi-bios-boot-order

Once that's solved you should be able to boot from any Live CD/DVD antivirus, Hiren's Boot CD, etc. and if the slow boot is not fixed with a virus scan, boot from the Windows DVD and perform a startup repair and you can also run SFC /Scannow from the Command Prompt in the Startup Repair options, to restore missing or damaged system files.
 

AgentLOL

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Apparently the Linux DVD .iso creates a UEFI and normal version, and i clicked the UEFI version. Then, i hit enter to temporarily use Linux. Then, I see a gray screen, and then nothing happens. Then, i cut the power, because the power button didn't work. It seems that the power button won't work when in the BIOS.
 
You can't do virus scans on Windows from Linux, it's only usefull for backing up files. Try a Live CD antivirus and/or the Hiren's Boot CD.

The UEFI BIOS Power Options may have power button settings... search in the UEFI for it, or download a motherboard PDF user manual from the mobo manufacturer product page > Support > Downloads.

BIOS Power Management Settings
http://www.tomshardware.com/reviews/bios-beginners,1126-8.html
 

AgentLOL

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For some reason when I get to the Ubuntu interface, and I try to click try "use temporarily", it doesn't seem to register, then error appears and I have to cut the power. Booted back to the SSD and everything was the way it was normally before I tried to boot to the DVD. There is no system image to back up to normally in Windows, but when I go into the Windows 7 one, there is a system image of sorts, but its 20GB. Would this be infected or fully uninfected on a computer? Cause I need to to replace damaged/missing files that Windows would ask for when doing a clean restart. Decided to do one, I have an urgent project at school that requires my video editing powers currently disabled by this virus, and can't waste time with viruses.

When I do a clean restart, I'm guessing it reinstalls all the drivers (usb, sound, etc.) it had before, so no need to do anything there. And I can reinstall BitDefender (AVG will probably delete my sound file again) and get everything working again. My backups would be like this:

1. First Flash Drive: 32GB-USB 3.0 powerful for System Image storage
2. Second Flash Drive: 16GB-For the program files if I ever decide to want them for some weird reason.
3. Third Flash Drive: 1TB (I use it for everyday, got for free, its mechanical)-Store basic files like project files, docs, etc.
4. Fourth Flash Drive: 1TB (Also got for free, mechanical)-Store my whole HDD, cause if I ever need something, it'll be right there. Cause why not.

And that's about it. Is it this a good plan? I'm going to use the Windows 7 Recovery program to make the recovery drive, cause it includes the system image. I think it does, anyway.
 

Well, as I said before, a Linux live CD/DVD is not your solution so these results are unimportant.



Sorry I havent kept track in my mind of each specific issue... so, what do you exactly mean by' "normally before"?... Do you mean the HDD now boots normally quick?, are the OS issues gone, etc.?



To better identify the 20GB Windows 7 system image, see the search results here for file extension and all the answers you'd need.

What's the System Image Backup file extension?
https://www.google.com/search?q=what%27s+the+System+Image+Backup+file+extension%3F&ie=utf-8&oe=utf-8&gws_rd=cr&ei=NsteVZ3ZOtfioATaoICwAQ



This depends on where the Windows 7 system image was stored... if on the same hard drive there is a chance it to is infected but it also depends on the infection severity; Some viruses can infect anything that's n the same HDD, other malware normally don't.




Right... a System image includes everything you had installed on the date the image was created. You seem to have enough storage space to create a System image file or to even clone your system drive. Anwering to this idea and a previous question you asked on May 18th I'd suggest a program named "Application Mover" as described after the quote.



I'd forgotten about this program from funduc.com that may be an answer to recovering your programs with licencing, settings, registry keys, and have them work normally as if installed from a .exe installer. With this program; You can move programs from drive to drive, one at a time. It can be slow but faster than reinstalling one program at a time on a new Windows installation. To restore your programs with this Application Mover, you'd have to previously backup your OS C: partition, creating a clone on a second partition... not a system image but a clone of it on a diferent drive which can be a second disk partition, an external USB hard drive, or adequate size USB flash drive... from where you can later move your programs to a new Windows 8/7 installation. All depends on your present OS partition/drive size which you can resize to a smaller convenient size, and from the remaining unallocated disk space create a new partition (or use one of your USB flash drives) where you can move personal files, backups, etc.

Application Mover
http://www.funduc.com/app_mover.htm
 

AgentLOL

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Bad news. Just bought the flash drives, then realized the recovery only works in Regular Boot. I go into regular boot and find that sdclt.exe (I believe?) has also been taken down by the virus, which makes recovery drives for DVDs, and is the one containing the system image for me. I'm going to backup files and hope that it doesn't ask me for the missing files that have been deleted and reset windows.
 
Check the info on the sdclt.exe file... it's apparently a known Windows 8.1 issue that can be solved disabling the related task in the Task scheduler... that may stop the error.

http://superuser.com/questions/679539/windows-backup-service-spawning-endlessly-and-occupying-processor
https://social.technet.microsoft.com/Forums/windows/en-US/3e44278f-b5c8-45c5-a079-2e49d0d56a47/after-update-to-windows-81-the-svchostexe-consume-10-cpu-in-endless-loop?forum=w8itproperf

Did you mention having a Windows 8 or 8.1 DVD?... then why not create a new partition (say D: drive) and install a new copy of windows 8, and move your programs from C to D, with the Application mover?.. then when you have everything working correctly, and have backed up important files, format the C drive and copy Windows from D to C or install another new copy on C and again move the programs and files and format the D drive.

If the DVD drive is still having issues so you can't install Windows 8 from it, you may still be able to copy the Windows 8 files to the HD, and use them to make a Windows 8 iso which you can use to make a Windows 8 USB installer on a flash drive using a program named Windows 8 Installer Maker.

Windows 8 USB Installer Maker
http://www.softpedia.com/get/System/System-Miscellaneous/Windows-8-USB-Installer-Maker.shtml

DriveImage XML (Clone or Image software)
http://www.softpedia.com/dyn-search.php?search_term=DriveImage+XML

ImgBurn (Makes ISO images from CD/DVD or Files.. also burns ISO images)
http://www.imgburn.com/index.php?act=download

Free DVD to ISO Maker (simple iterface)
http://www.softpedia.com/get/CD-DVD-Tools/CD-DVD-Images-Utils/Free-DVD-to-ISO-Maker.shtml
 

AgentLOL

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I don't think you know what I mean. It was working fine before. I also may, if I do, have the Windows 8.1 OEM disk, which is different. The error the backup makes is the little popup thats the same error as the corrupted firewall and windows update. I'm going to hope it won't ask me for any files that are missing. Currently backing my specific program files, and my other youtube stuff, along with documents. Then when reset ill do a scan on each flash drive and voila. Hopefully.

A friend told me that I need to backup drivers and whatnot, and update em every so often. Is that true?
 
Yes you can backup the drivers folder (C:\Windows\System32\DriverStore) and when you want to install a driver, go to the Driver Store folder, find the .inf file in the specific driver folder, right click on the .inf file and select Install. This is only necessary for hard to find drivers because you can normally find latest driver updates in the motherboard manufacturer product page and those you can't find there, are included in the Windows installation disk.
 

Karthik Ga

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download malware bytes anti malware software and run full system scan and fix all adware and infected files.
this is the best .just do it.It solves 99 % of the problem
https://www.malwarebytes.org/
download a free version and opt for a premium trial and run the scan.
let me know if it solves the problems:)
cheers!
 

AgentLOL

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Err, malwarebytes on my PC is broken/killed by virus. So is every other antivirus. I think I'll back the drivers up just in case. Then the hard drive. Then do a restart, cause I can't get the system image.