External HDD not recognised on my computer.

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Izzi17

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May 18, 2015
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I have a Asus that runs on Windows 8.1 and an external Touro Hard Disk Drive.
I plugged it in one day and it's not showing up on computer. Well it's only showing up as Local Disk (E:). It would normally show up as Izzy's HDD. In my Device Manager it is showing up in my Disk drives as HGST Touro Mobile 3.0 SCSI Disk Device. But under my Computer Management- Storage- Disk Management, nothing is there.
I need help with how can get into my HDD. I have a lot of things stored on there and I don't know what went wrong.

Thank you for any help I can get or if you need more info please let me know.
 
Solution
Chicano

The drive name is not important, you can add the name if you want but as long as it's accessible that's what counts... if you cannot access...
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Izzi17

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May 18, 2015
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I have no idea about computers, so I have no idea what bios and diskpart command are.
Could you help?
 
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Nasima banu

Reputable
May 18, 2015
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Sure.
When you start the pc press Del key( it may varied according to computer manufacturer like F2 or F12 also...)
http://cdn.makeuseof.com/wp-content/uploads/2012/08/vmware-bios-post-message.png?92a7a3


continuously until you got BIOS screen

under that you see
https://www.google.mu/search?q=bios+screen+windows+8&rlz=1C1MSIM_enMU632MU632&biw=1032&bih=559&source=lnms&tbm=isch&sa=X&ei=PnZZVaDjIsGvU-TngaAC&ved=0CAYQ_AUoAQ#imgrc=Z-QYzdDTsXEfiM%253A%3B7GL2zTIXoliL4M%3Bhttps%253A%252F%252Fgrok.lsu.edu%252Fimage%252F35578.jpg%3Bhttps%253A%252F%252Fgrok.lsu.edu%252FArticle.aspx%253FarticleId%253D17293%3B400%3B300
here if you see your Hard disk...
 
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Chicano

Chicano

Judicious
Aug 29, 2011
5,071
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35,490

The drive name is not important, you can add the name if you want but as long as it's accessible that's what counts... if you cannot access it from Computer or Explorer, try from Disk Management; Right click on the graphical drive space and select Explore... that should take you to Windows Explorer in the USB external drive... if it doesn't, see the 1st link for product support and solutions, and/or see the 2nd link instructions on "how to install the drive software".

My External Hard Drive is not recognized by my computer
https://www.hgst.com/support/faqs/my-external-hard-drive-not-recognized-my-computer

How do I install the Touro software on Windows or Mac?
http://www.touropro.com/en/support/index.html

 
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