Random reboots, sometimes no signal to monitor, keyboard, mouse RE

hhchung

Reputable
May 8, 2015
8
0
4,510
Hello,

I posted this before but I stopped getting replies for many days so I hope it's ok to repost this.

OS: Windows 7 64bit
CPU: AMD Quad-core
GPU: XFX Radeon 7750
PSU: AZZA 700W
Motherboard: ASROCK N68-VS3 FX
RAM: 4GB X2 (total 8GB)


Edit:
I was just able to get my computer to start and go all the way to desktop screen.
I ran CPU-Z and GPU-Z and got some info if necessary

System
http://i58.tinypic.com/9gylua.jpg

GPU-Z graphics card tab
http://i62.tinypic.com/5u07pv.jpg
GPU-Z sensors tab
http://i58.tinypic.com/okmq9d.jpg

CPU-Z cpu tab
http://i58.tinypic.com/x0p7ye.jpg
CPU-Z mainboard tab
http://i59.tinypic.com/2vtpopy.jpg
CPU-Z memory tab
http://i62.tinypic.com/2w2muxv.jpg
CPU-Z graphics tab
http://i60.tinypic.com/24owppf.jpg

Resource monitor (is it normal that svchost is taking up that much space in memory?)
http://i62.tinypic.com/iwjg2e.jpg

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So this is my problem:

1. I get random reboots.
- First time I got random reboot was when I was playing a game called TrackMania 2. It isn't a GPU or CPU heavy game especially when I play with minimum graphics, and I was.
- Screen just went black. CPU fan is still spinning LED lights are on inside. I had not checked GPU fan at this time. Later screen came back on and realized it just had rebooted.
- I had no idea why it did that at the time and I just began browsing internet.
- Then it went black screen again after few minutes of browsing internet.
- Ever since then, I would get random reboots. I can get to my desktop screen and be able to surf through internet for about 5~15 minutes and then just screen goes black and reboot.
- Sometimes it would reboot when I'm at login screen or even splash screen.
- Reboot happens much sooner the more times I try.

2. Additional problem is that sometimes the monitor, keyboard, and mouse wouldn't receive any signal.
- I see monitor button LED lit red (because its power is plugged in), but screen is black (probably because it's not getting any signal from motherboard or GPU).
- I don't see red light under my mouse or NumLock light on keyboard.
- Then I have no choice but to hold the power button to force turn off.

3. Additional info:
- With some luck I was able to get to desktop later. I went on my computer -> properties.
I saw that next to RAM (I think) it said 4gb available out of 8GB or something like that.
So one of my RAMs wasn't being available.
- I tried disconnecting GPU, CPU, and RAM. Placing it back 1 by 1. Later, my computer picked up both RAMs and it said 8GB available.
- I put my hand under the GPU and whenever the screen goes black, the GPU fan stops. And when the computer reboots again, GPU fan starts spinning.
- It reboots even on safe mode.
- I clean out dust about every 3 months.
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4. Here are some tests I did.

I removed the connection between monitor and the video card.
Then I have connected the monitor to the VGA port on the motherboard directly with VGA cable.
I removed GPU and made sure the monitor input was on VGA.

Computer turned on.
Monitor, keyboard, and mouse received signal.
I logged on and got to my desktop screen.
But then again, couple of minutes later, screen went black again and restarted on its own.
It seems like the same problem is perpetuating.


What could possibly be causing this?
I speculate hardware issue which really frustrates me. Possibly even GPU or Motherboard.
Or could it be something else?

Please let me know if there's any additional information you need to know.
 
Solution
This sounds like a power supply issue, though many things can cause the problems you described.
First thing to try is a KNOWN, GOOD, working PSU. Take your's out and use the working one and see what happens. If the PC runs without shut downs etc. then you know it was your PSU.
BTW, you have pretty much eliminated the GPU from the question by running off the motherboard video: 1 pc. of hardware checked off. So it is going to come down to the PSU or the motherboard. Try the PSU test first, that's the easiest part to replace if it is bad.
If you can get it to run, try loading HWInfor64 and post a picture of that information. Also, boot into the BIOS and post (don't need a picture) the readings for +12volt, 5volt, and 3.3volt power. Keep...
This sounds like a power supply issue, though many things can cause the problems you described.
First thing to try is a KNOWN, GOOD, working PSU. Take your's out and use the working one and see what happens. If the PC runs without shut downs etc. then you know it was your PSU.
BTW, you have pretty much eliminated the GPU from the question by running off the motherboard video: 1 pc. of hardware checked off. So it is going to come down to the PSU or the motherboard. Try the PSU test first, that's the easiest part to replace if it is bad.
If you can get it to run, try loading HWInfor64 and post a picture of that information. Also, boot into the BIOS and post (don't need a picture) the readings for +12volt, 5volt, and 3.3volt power. Keep in mind that software monitoring tools are not always that accurate but they do give some indication of where to look for the problems. I have found HWInfo64 to be more accurate on AMD systems then CPU-z.
 
Solution

hhchung

Reputable
May 8, 2015
8
0
4,510
Sorry it took so long to get back.
I was trying to take PSU from one of the computers at home and it was pain in the neck.
I couldn't manage to get the PSU off but I was able to boot my computer and get some information.

HWinfo64:
http://i61.tinypic.com/2w2j1mr.jpg


I don't know what might be necessary so I just got some voltages for bunch of things.
BIOS - Vcore
http://i58.tinypic.com/24oyb2g.jpg
BIOS - Chipset Voltage
http://i61.tinypic.com/2rml3b4.jpg
BIOS - DRAM Voltage
http://i59.tinypic.com/21kjjuq.jpg
BIOS - Processor voltage
http://i60.tinypic.com/x4lnvl.jpg
 

hhchung

Reputable
May 8, 2015
8
0
4,510


Sorry about that, it seems like there are problems with the links.
I'm getting
1.336 Volts for Vcore
3.424 Volts for 3.30V
5.208 Volts for 5.00V
12.355 Volts for 12.00V
 
Thanks. Usually a PSU that is going bad will show power too low ie. 3.0 volts on the 3.3, or 11v on the 12.
If the power figures herein are from your BIOS screeen, the your PSU is right on the edge of too much voltage: Take a look at the chart in this link.
http://pcsupport.about.com/od/insidethepc/a/power-supply-voltage-tolerance.htm
If the PSU is so close to being out of ATX Specifications, it is really possible/probable that the internals are not able to control ripple and spikes and deliver clean enough power to your PC. And such power problems can, over long term, cause mobo and component damage.
You really need to try another PSU, and at this point even a new quality unit might be worth trying. I know it is a real pain, but get that PSU out of the 'home' computer and try it.
Check out this list if you are going to buy a new PSU and do some research on sites such as here on Tom's, johnnyguru.com, techpowerup.com and hardocp.com.
http://www.tomshardware.com/forum/id-2547993/psu-tier-list.html
I recommend a tier 1 or 2 power supply, but even a tier3 would work for purpose of testing.
 

hhchung

Reputable
May 8, 2015
8
0
4,510
Is there a way to adjust the voltage output of the power supply?
and if my PSU is giving too much voltage like this, is it usually just a defective one or caused by some external event?

other than that, I will try taking out the psu from another computer again.
Thank you so much for the reply.