R9 280x Msi Radeon 3GB TwinFrozr Crashing at 60 degrees

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Alex94z

Honorable
Nov 24, 2013
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10,510
Hello guys i built my PC in late 2013 and recently (since christmas) have noticed that my computer has been crashing to a solid colour (which varies) with vertical lines, this requires a reboot, so no error messages just have to hit the restart button.

I put it down to bad drivers so i did a clean uninstall of all AMD software followed by a CCleaner, and installed the latest patch. I have since noticed that the crash occurs when the card temperature reaches 60 degrees, every time, without fail. I know that this temperature is low especially when in demanding games, right now i am making do by keeping the core and memory clock right down below the 800s and the fan speeds up to 80+

Has anyone any idea on this issue? as i say it is any game that will drive the card to that temperature, i have my invoice so i am pretty sure if i have to i can get the warranty done but before i go through all of that hassle, i wanted to just be sure it wasn't my cards fault but maybe something else?

R9 280x Msi Radeon 3GB
I5 4670K
8GB ram
750w Corsair PSU

Related software / driver versions :
MSI afterburner (newest)
Catalyst 14.12 (newest)

Thanks for any suggestions, this is driving me nuts.

 
Solution
Grimwinder
If it's still under warranty, and you've confirmed that it's crashing consistently at those temps, I'd start the process of getting it replaced. It really sounds like it has a bad chip/vram. If it out of warranty you could try reapplying the thermal paste on the GPU, but I doubt that's the issue with it crashing so low.
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Grimwinder

Grimwinder

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Jul 2, 2014
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If it's still under warranty, and you've confirmed that it's crashing consistently at those temps, I'd start the process of getting it replaced. It really sounds like it has a bad chip/vram. If it out of warranty you could try reapplying the thermal paste on the GPU, but I doubt that's the issue with it crashing so low.
 
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Solution
Mysticking32

Mysticking32

Honorable
Sep 28, 2014
548
1
11,365
MSI has a 3 year warranty. It should still be good depending on when you bought the card. I think you'll need to rma it. My guess is one or both of the fans has started to spin slowly. (This is what happened to my old card. I have the same gpu) Anyways I had to rma it.

Here's the link to the rma form. Fill it out and support will get back to you. (Customer service is great.)
https://service.msicomputer.com/msi_user/support/rma_form.aspx
 
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