New build pc stopped displaying anything after 2 weeks

mellmore90

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May 23, 2015
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4,510
I recently built my friend a PC with the following specs

MB: Asrock FM2A88x Extreme6+
PSU: Alpine 500w
CPU: AMD A10-6800k
RAM: HyperX Savage 8gb 2400mhz

After a couple of weeks, during a game, the screen went blue/display stopped getting a signal. Since it hasn't output through the motherboard's HDMI at all with the following mobo errors

d6 (The VGA could not be recognized. Please clear CMOS and try re-installing the VGA card. If the problem still exists, please try installing the VGA card in other slots or use other VGA cards.)

99 (Problem related to PCI-E devices. Please re-install PCI-E devices or try installing them in other slots. If the problem still exists, please remove all PCI-E devices or try using another VGA card.)

which has confused me as there isn't a VGA card or PCIe device installed. I've tried clearing the CMOS to no avail.

Any help would be greatly appreciated.
 
Aug 15, 2013
257
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10,810
Well, this is one I don't know off hand. I typically solve these by swapping in known good parts, but I'm gonna assume you don't have any.

I'm guessing it's motherboard related since it failed suddenly and catastrophically and you threw a PCIE code as well as a VGA code. But... it could be the APU or a slightly faulty stick of RAM since it is the VRAM for the APU.

Let me ask a few questions. Maybe we can narrow down the possibilities.

Have you tried one of the other outputs?

By the screen went blue, do you mean it blue screened or that the screen literally turned blue? If it just turned blue, was it blue screen blue or windows 8.1 start up screen blue?

Have you tried using only 1 RAM stick (try both) and tried different RAM slots?

 

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