BSOD Issue all of a sudden when playing games

DisabledDonkey · May 24, 2015

Recently I a day or two after getting witcher 3 along with the new driver update i have been getting BSOD that are related to the graphics card i beilive or the graphics drivers. It happens on most games i play including skyrim Witcher 3 and CSGO. I have a GTX 970

Here are some screens of the issue in the minidumps folder
http://i61.tinypic.com/2r3ijjk.png and http://i60.tinypic.com/311rujn.png

I would love some help, thanks.
A link to the Minidump files https://www.dropbox.com/sh/2152hcmavq8c6q8/AAAYGyX5mEsbK7y0ZiCVMEfQa?dl=0

Specs : MSI GTX 970 , I5 4690k , ASRock H97m Pro4 , corsair 750m

I have taking pictures of the BIOS, here you go -
http://i.imgur.com/nzLVIgi.jpg
http://i.imgur.com/wi58ST2.jpg
http://i.imgur.com/nlFPSeN.jpg
http://i.imgur.com/JBhuBY7.jpg
http://i.imgur.com/aUV3Hy5.jpg
http://i.imgur.com/WTNcKSn.jpg

9ballfreak · May 24, 2015

DisabledDonkey :

Revert to last driver and see if it fixes the issue.

DisabledDonkey · May 24, 2015

I tried didnt seem to fix it

9ballfreak · May 24, 2015

DisabledDonkey :

try a clean install of the old driver make sure all remnants of all drivers are gone then try last working driver. Make sure your gpu is not overheating (check for dust in fans and such). if none of this works try backing off your overclock on the gpu if you have one and see if that is the cause.

Zahid Shabir · May 24, 2015

1) Make sure all your games are updated and if they are try the last update
2) Make sure all your drivers are updated and if they are try the last update
3) Scan your PC with Ant-Virus you may have a virus on your PC
4) It could be a certain software recently installed on your machine which makes the games crash
5) Maybe your windows, games or other software files are corrupted or maybe they were modified by another program
6) If not then I do not know what is wrong with your PC

johnbl · May 24, 2015

I would make sure you don't have any overclocking drivers running, make sure the fans are working correctly and
just make sure your network drivers are up to date (or turn off nvidia shadowplay)

if you put a memory dump file on a server like microsoft one driver and post a link I could get a better idea as to the nature of the problem.
-----------
windows directx failed because it thought the system was out of resources
Error code: (NTSTATUS) 0xc000009a (3221225626) - Insufficient system resources exist to complete the API.
it called a bugcheck 0x116 VIDEO_TDR_ERROR which is a attempt to get the graphics driver to reset and start working again.
most of the errors were this one.
the last one was the graphics driver itself not being able to access the memory it requested.
(could be a bad memory address, could be a timing problem caused by overheating/overclocking/ incorrect voltage or bugs in the driver)

DisabledDonkey · May 24, 2015

Could you use dropbox? i can send you the dump files

johnbl · May 24, 2015

sure, dropbox works

DisabledDonkey :

DisabledDonkey · May 24, 2015

Guys here is a link to the Minidumps files https://www.dropbox.com/sh/2152hcmavq8c6q8/AAAYGyX5mEsbK7y0ZiCVMEfQa?dl=0

DisabledDonkey · May 24, 2015

I used Display Driver Uninstaller with safe mode, after that i downloaded the GTA 5 driver from the website. I still happens when gaming, seems to happen faster on intensive games like The witcher.

johnbl · May 24, 2015

looking at the first memory dump, I think I would start with the BIOS update, then remove drivers below unless you really need them.
so far I would think the BIOS would be the most likely cause of your graphics card not work responding. it would be a direct cause, while the drivers would be a indirect cause (they would have to corrupt data in memory to hobble your GPU)

-----------

CPU release date was june 2014, bios release date was july 2014
I would update the BIOS because of CPU microcode updates, and sleep function updates.
current version just came out.
http://www.asrock.com/mb/Intel/H97M%20Pro4/?cat=Download&os=BIOS

remove: (old remote control driver)
\SystemRoot\system32\DRIVERS\hamachi.sys Thu Feb 19 02:36:41 2009

i would consider removing this:
cFosSpeed - The Internet Accelerator
\SystemRoot\system32\DRIVERS\cfosspeed6.sys Wed May 29 09:47:24 2013

i would remove this:
AsRock I/O Driver (running a IO driver out of a 32 bit windows subsystem is not a good thing)
C:\Windows\SysWOW64\Drivers\AsrDrv101.sys Mon Jan 14 22:25:51 2013

remove this, ASRock App Charger (likely to cause memory corruption)
\SystemRoot\system32\DRIVERS\AsrAppCharger.sys Tue May 10 01:28:46 2011

machine info:
BIOS Version P1.20
BIOS Release Date 07/29/2014
Manufacturer ASRock
Product H97M Pro4
Processor Version Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz
Processor Voltage 8ch - 1.2V
External Clock 100MHz
Max Speed 3500MHz
Current Speed 3500MHz

DisabledDonkey · May 24, 2015

johnbl, Thanks for you're time, i will make sure to get to all of this tomorrow, its just i need to sleep ( its midnight for me right now) I will return tommorow morning. again Thanks for you're help cya soon.

DisabledDonkey · May 25, 2015

johnbl :

looking at the first memory dump, I think I would start with the BIOS update, then remove drivers below unless you really need them.
so far I would think the BIOS would be the most likely cause of your graphics card not work responding. it would be a direct cause, while the drivers would be a indirect cause (they would have to corrupt data in memory to hobble your GPU)

-----------

CPU release date was june 2014, bios release date was july 2014
I would update the BIOS because of CPU microcode updates, and sleep function updates.
current version just came out.
http://www.asrock.com/mb/Intel/H97M%20Pro4/?cat=Download&os=BIOS

remove: (old remote control driver)
\SystemRoot\system32\DRIVERS\hamachi.sys Thu Feb 19 02:36:41 2009

i would consider removing this:
cFosSpeed - The Internet Accelerator
\SystemRoot\system32\DRIVERS\cfosspeed6.sys Wed May 29 09:47:24 2013

i would remove this:
AsRock I/O Driver (running a IO driver out of a 32 bit windows subsystem is not a good thing)
C:\Windows\SysWOW64\Drivers\AsrDrv101.sys Mon Jan 14 22:25:51 2013

remove this, ASRock App Charger (likely to cause memory corruption)
\SystemRoot\system32\DRIVERS\AsrAppCharger.sys Tue May 10 01:28:46 2011

machine info:
BIOS Version P1.20
BIOS Release Date 07/29/2014
Manufacturer ASRock
Product H97M Pro4
Processor Version Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz
Processor Voltage 8ch - 1.2V
External Clock 100MHz
Max Speed 3500MHz
Current Speed 3500MHz

Hi, I did everything you stated there and i seem to get the blue screen, on witcher 3 it happened instantly into the game. I will send the dropbox of the new Bluescreen.

https://www.dropbox.com/s/6wkepea8fj3a6p6/052515-22464-01.dmp?dl=0

i7Baby · May 25, 2015

Post your complete and detailed build.

What error codes and files are mentioned?

DisabledDonkey · May 25, 2015

i7Baby :

Specs : MSI GTX 970 , I5 4690k , ASRock H97m Pro4 , corsair 750m
Error codes - i have the bluescreen files i found in my minidump folder, feel free to download them from dropbox that i have posted. I view them with BlueScreenView.

MarkW · May 25, 2015

Witcher has had 2 patches in 3 days. Have you installed those?

DisabledDonkey · May 25, 2015

MarkW :

I have only had 1 patch with the auto updates on GOG
Plus it does not only happen on the Witcher 3

Tradesman1 · May 25, 2015

What's the model # of the DRAM and how how much?

DisabledDonkey · May 25, 2015

Tradesman1 :

Sorry i am not quite sure how to find my DRAM model, i am a bit of a noob, could someone tell him how i can find out? Thanks. :/

Tradesman1 · May 25, 2015

Use or get and use CPU-Z (free app) and look in the SPD tab next to part #

DisabledDonkey · May 25, 2015

Here is ram slot two and four http://imgur.com/jAV2Wyo and http://imgur.com/iywKoj0

DisabledDonkey · May 25, 2015

Hopefully that gives you the correct information.

Tradesman1 · May 25, 2015

Were these bought as a 2 stick single package? And look in the Memory tab of CPU-Z and see what frequency they are at - should be 800

DisabledDonkey · May 25, 2015

Tradesman1 :

Yes the DRAM frequency is at 800 MHZ Plus i got these with my Old PC which was built at OverClockers, It was most likely a single package

Tradesman1 · May 25, 2015

Might just try raising the DRAM voltage to 1.57 and see if it helps, these are rather weak sticks for 1600 with a CL11, 1600-CL9 is considered entry level

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