Sapphire R9 290 Won't Work On Windows 7/8.1 After 14.12 Driver Update

sunnydlite · May 24, 2015

Hello, I've been trying to figure out how to get my R9 290 Tri-X working on windows 7 and windows 8.1. I am currently attempting to use windows 7. I have tried to install the 14.12 drivers and the new beta drivers from the AMD website. When I restart the computer (as directed by the driver installer), the monitor displays that there isn't any HDMI signal soon after the windows loading screen. I have gone into safe mode and disabled the integrated graphics (Intel HD4600). I have also disabled the integrated graphics in the BIOS and have updated the BIOS. I have completely removed AMD drivers multiple times in order to reinstall the drivers. In order to see if my card and PSU were working, I put both into my friends computer (FX8350 and 990FX) and they worked perfectly fine. I am also getting artifacts while the card is running in the standard VGA mode that windows initially uses. This is very frustrating. Everything is connected correctly and should be running. Does anybody have any ideas about how to fix this? I have gone through many similar posts without any luck.

My system:
Motherboard: gigabyte G1.sniper H6
Graphics Card: Sapphire Tri-X R9 290
CPU: Intel i5 4590
PSU: XFX 750 watt
RAM: GSKILL 8gb ddr3

Darkbreeze · May 25, 2015

If you didn't use the DDU safe mode removal method to remove the drivers, I'd do so. Use the method outlined at the following link in the Clean drivers section:

http://www.tomshardware.com/faq/id-2492424/laymans-simple-guide-solving-graphics-card-issues.html

sunnydlite · May 25, 2015

Thanks for your reply. I did that once, but I will retry and I am currently updating all of my motherboard drivers. I'm not sure if that could interfere with the operation of the card.

sunnydlite · May 25, 2015

I followed every detail that the guide provided, but it did not work for me. Any other ideas?

sunnydlite · May 25, 2015

I tested another R9 290 and an HD5830. Both cards work fine. I'm going to start the RMA process with Newegg.

junkeymonkey · May 25, 2015

go back to a older driver like the 13.12 that's what fixed my 14.xx driver issues [???]

better hope the 3ed party DDU did not grab something to uninstall it did not need to like from the windows default driver and now that's screwed as well

Darkbreeze · May 25, 2015

I'd check and make sure you have the latest bios release for your motherboard, manually. Don't rely on any updating utilities to verify the latest driver version as they often lag behind the actual release of bios versions for some time.

Darkbreeze · May 25, 2015

junkeymonkey :

That doesn't even make sense JM. The DDU ONLY removes GPU related files and settings. It's extensively tested and aside from one or two laptops that were already having related issues anyhow, I've never seen the DDU cause any kind of issue on any system I've used it on, nor heard of it causing issues for anybody else. The DDU does not "grab" other windows drivers. It removes drivers and settings based on your selection of AMD, NVidia or Intel platform which you select at the beginning of the process. While everybody here has the right to their own opinion, I'd consider that a pretty irresponsible statement in a diagnostic thread.

junkeymonkey · May 25, 2015

or your updating automatically and something goes wrong and the bios gets corrupted or lost due to a bad internet connection ??? brick city

I'm sure ddu know better then amd on all that

I don't see ddu in amd's driver release notes on proper way's ??

Darkbreeze · May 25, 2015

There's a lot of things you don't see. Which is not surprising given your posting history. I'd keep a low profile if I were you.

junkeymonkey · May 25, 2015

i'll think about it

coozie7 · May 25, 2015

@ sunnydlite: Looks like you've done the right thing to RMA the card, video errors during POST or the initial BIOS screens are almost always a hardware problem, odd that it happened during a driver update, though.
Just to be insulting: Try the obvious (if you still have the card): Remove and reseat all the cables and try a different connection if you have a spare DVI cable, HDMI is generally reliable but can be a little fickle, particularly about tight bends in the cable.

Darkbreeze · May 25, 2015

^^^^^Agree. Eliminate every other possibility first. I've seen a lot of cards replaced that were presenting issues prior to the loading of any drivers that still had the same behavior after a new card was installed and turned out to be something else like the motherboard, cabling, power supply or bios.

sunnydlite · May 26, 2015

Wow, thanks for all of the answers. I tried to reseat it multiple times and I tried new cables. I registered my card for RMA. However, my PC stopped sending a signal a few hours later with the other R9 290 and my HD5830. I believe it is my power supply. I have an old 750 watt XFX PSU. I just ordered a Seasonic x-850 watt PSU. There is no way that both PCIE slots are bad in the motherboard and that they would both operate at varying times. I'll let you guys know if it works.

Darkbreeze · May 26, 2015

Actually, it could easily be the PCI circuit on the motherboard, but it's a heck of a lot less likely than the power supply, which is the most common failure I see in general. It's funny how people worry so much about hard drive failure, which I understand since that's where all your data is, when power supplies (Especially cheap or OEM units) tend to fail at a much higher rate than drives do, at least in my experience and mostly with prebuilt systems or those employing off brand PSUs.

If you're PSU is more than five years old, it's not surprising, if it's not, it might just still be under warranty.

sunnydlite · May 26, 2015

I think the PSU is about 7 years old by now. It was a great PSU, but it makes sense because I think my old PC may have been having problems that I also blamed on the motherboard. I'll try a new one out because I should be getting one soon anyways. Thanks for all of the help. I'll try to remember to post whether the motherboard or the power supply is the issue.

Darkbreeze · May 26, 2015

Sounds good. I'm pretty confident it will be related to the power supply considering all the various different hardware components you tested that all did the same or similar behaviors.

sunnydlite · May 30, 2015

It turned out to be the power supply. Everything is now running fine.

Darkbreeze · May 30, 2015

Good to hear. Glad you got it sorted out.

Sapphire R9 290 Won't Work On Windows 7/8.1 After 14.12 Driver Update

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