Hi all , I'm having trouble with my pc when i use the front usb ports when transferring files , after it crashes which can be either random shut down or bsod they will work find I've heard about faulty ports cause the pc to fail this way just wondering if anyone has had this problem and what to do to fix it please , my rig is a cooler master cm 690 II advanced case, asrock Z77extreme 4 mobo , i3-3220 cpu , cooler master v850 gold psu , 8 gig patriot ram , ocz vertex 4 ssd , wd 500 gig hdd , msi gtx 750Ti gpu , any help would be great I've done a fresh install of windows 7 and all other operating software as I thought I may have missed something with the first install .
Having trouble with crashes and bsod when usb
- Thread starter wes3000
- Start date
usb problems can be debugged if you provide a kernel memory dump (minidump does not contain the required info)
generally for USB related bugs you have to:
-update the motherboard BIOS. (the BIOS sets up the USB electronics)
- update any special USB 3.0 chip driver software for your motherboard (from the drivers on the vendor website)
- update the CPU chipset drivers from the motherboard vendor website or the CPU vendor website. (has fixes for usb 2.0 problems)
- update the driver for the actual USB device that is having problems Note: other USB devices can cause issues because of bugs in their driver.
so you end up having to update various USB device drivers unless you have someone look at a kernel memory dump for problems.
- you can also down load a copy of usbviewer.exe from the windows DDK and see if a error is being reported. (kind of a pain to get a copy)
how to change the memory dump type:
https://www.sophos.com/en-us/support/knowledgebase/111474.aspx
generally for USB related bugs you have to:
-update the motherboard BIOS. (the BIOS sets up the USB electronics)
- update any special USB 3.0 chip driver software for your motherboard (from the drivers on the vendor website)
- update the CPU chipset drivers from the motherboard vendor website or the CPU vendor website. (has fixes for usb 2.0 problems)
- update the driver for the actual USB device that is having problems Note: other USB devices can cause issues because of bugs in their driver.
so you end up having to update various USB device drivers unless you have someone look at a kernel memory dump for problems.
- you can also down load a copy of usbviewer.exe from the windows DDK and see if a error is being reported. (kind of a pain to get a copy)
how to change the memory dump type:
https://www.sophos.com/en-us/support/knowledgebase/111474.aspx
[strike][/strike]
Hi johnbl , First of all thanks for answering my question , I can't update the bios or usb 3.0 chip driver software for the motherboard as the vendor doesn't support my system anymore i will look into providing a kernel memory dump asap .
Hi johnbl , First of all thanks for answering my question , I can't update the bios or usb 3.0 chip driver software for the motherboard as the vendor doesn't support my system anymore i will look into providing a kernel memory dump asap .
the vendor would have to provide the BIOS update but most vendors just get a USB from other providers that will have updates.
for example USB 2.x drivers will come with CPU chipset updates from intel or AMD
and USB 3.0 drivers would come from the vendor of the chip (asmedia, nec, intel depending on the chipset selected for your motherboard)
for example USB 2.x drivers will come with CPU chipset updates from intel or AMD
and USB 3.0 drivers would come from the vendor of the chip (asmedia, nec, intel depending on the chipset selected for your motherboard)
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