EVGA 2gb Nvidia GeForce GTX 960 Reboot Problem

Thomas2015

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May 27, 2015
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4,510
Hi,

My GPU (AMD Radeon 4800 Series) died recently so i bought a EVGA 2gb Nvidia Geforce GTX 960 card. Since installing the new card my computer reboots when i open some games. I have no problems opening and playing some games (Terraria, Surgeon Simulator, the escapists) but more GPU intensive games (Tera, Subnautica and GTA5) cause my computer to reboot. The game will load to the main menu but when i try and start the game it reboots my computer at the load screen. It also does this when trying using software to benchmark the GPU. i used EVGA OC Scanner X and Heaven Benchmark to test the GPU and both reboot the computer in the same way as the games.

I've been troubleshooting and googling solutions since yesterday and have tried the following so far with no luck.

1. I booted into safe mode and used Display Driver Uninstaller to remove all graphics drivers and re-installed the latest driver from Nvidia.
2. I've started the games at lower resolutions and tried loading them in full screen and windowed mode.
3. I've installed games not previously installed on my computer when i used my old GPU.
4. I've checked to make sure all my drivers and software are up-to-date.
5. I converted a hd video to test if the CPU was over heating.

Any help with this would be much appreciated.

PC Specs

DELL Studio XPS 435T/9000
Microsoft Windows 7 Professional (x64) Build 7601 SP1
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
DELL 0X501H Motherboard
12gb DDR3 Memory
2048 MBytes of GDDR5 SDRAM EVGA NVIDIA GeForce GTX 960
Nvidia Driver Version 9.18.13.5286
DirectX version 11
475 Watt Power Supply F217J
 

Thomas2015

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May 27, 2015
6
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4,510


Just tried with an older driver. Still the same problem. Will try an even older version next but I have a feeling its probably not the driver.
 

Thomas2015

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May 27, 2015
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temsg=15938010,0,95933]Have you tried reinstalling one of the games that is giving you problems?[/quotemsg]

Yeah I just reinstalled gtaV and subnautica. Still causes reboot at the same moment. I also installed assassins creed black flag which I uninstalled months ago. Same problem. Its always at the point where the game is about to start when I click new game or load a save. It will load the menus but when it tries to render the 3d graphics it restarts my PC.
 

Thomas2015

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May 27, 2015
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Yeah I have tested everything except that. I don't have one on hand. I'll need to buy one.
 

Thomas2015

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May 27, 2015
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Yeah I have a 475 watt supply but its old and might be having problems powering the card along with everything else. I'm not sure how the power distribution works. I have 3 hard drives in the machine, do you think they are putting me over the limit when the card starts powering up? I'm pulling the power from the extra 2 hard drives and the DVD drive to test if it solves the problem.
 

Thomas2015

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May 27, 2015
6
0
4,510
Placed a Ticket with EVGA. They suggested changing the PSU. I went out and bought a new one, now it works without crashing. I'll keep an eye on it but looks like its been solved.

Thanks for your help.