Dell N5110 stopped recognising Nvidia graphic card

Sheva007 · May 27, 2015

Hello All
after reinstalling Windows 8.1, my Dell N5110 stopped recognizing Nvidia graphic card and it only see the CPU's integrated Intel HD 3000.
I have tired to reinstall Win 8.1 again, but it failed, then tried Windows 10 Preview, then Linux Ubuntu and all failed to see the Nvidia.
I tried resetting the BIOS from the BIOS settings and then I tried resetting the BIOS by removing the battery (Which change the date, time.... to defaults), it did not work as well.
downgrading the BIOS to A09 did not solve it or re-upgrading the BIOS to A11.

General Info, I upgraded the HDD to Samsung SSD, added extra RAM, ALL of which used to work perfectly plus the graphic card,
I use cooler pad all the time , thx to heating i7 CPU 2670QM
I have the notebook since 2012 and the graphic card problem only started 3 days ago

ShrikanthAtDell · May 28, 2015

Hello Sheva007,

My name is Shrikanth and I work for the Social Media and Community Team at Dell. Please run diagnostics http://dell.to/1q1LMMe and check if the hardware is fine. Also try reinstalling the video drivers http://dell.to/1lTHx4p let us know if it helps.

Thanks and regards
Shrikanth G
Social Media and Community Professional
Order Status : http://dell.to/1mpzOt7
Download Drivers : http://dell.to/1pkzznO

Sheva007 · May 28, 2015

Hello ShrikanthAtDell
Thanks you very much for your reply, I did the diagnostics "Thorough Test Mode" and all went ok without any errors.
I have uploaded some images to my cloud of the process:
https://cloud.mail.ru/public/Ls6V/UKE8TBZWQ

I have noted that under the results there were 1 video card tested.
I am looking forward to hearing from you

ShrikanthAtDell · May 29, 2015

Hi Sheva007,

Did you try reinstalling the NVidia drivers? Where did you try installing the drivers from? Did you install from the support site or NVidia site?

Regards
Shrikanth G

Sheva007 · May 29, 2015

Hello Shrikanth
I tried both sources - Dell site and Nvidia site- both did not find compatible hardware.
I also tried uninstalling Intel driver and reinstalling it from Dell site, then Nvidia driver but did not work.
nothing see the Nvidia card even in Windows Device Manager.

ShrikanthAtDell · Jun 2, 2015

Hi Sheva007,

Do you get any error when you install the driver? Seems like the graphics might have gone bad. Have you tried reinstalling the operating system just to rule out a software issue?

Thanks and regards
Shrikanth G

Sheva007 · Jun 2, 2015

Hi Shrikanth
as I said before, I tried installing Win8.1, + win 10 + Linux Ubuntu.
the error I get "Nvidia driver installer requires an Nvidia GPU".
I think also the card just went bad, but I did not see an event doing that like overheating or dropping the device.

ShrikanthAtDell · Jun 5, 2015

Hi Sheva007,

Yes the card might have gone bad. The card is not getting recognized in any of the operating system. I would suggest you to get in touch with out of warranty department on this number 0844-811-411 / TollFree - 0800-028-2660 (UK only)
1-800-288-4410 (US).

Thanks and regards
Shrikanth G
Social Media and Community Professional
Order Status : http://dell.to/1mpzOt7
Download Drivers : http://dell.to/1pkzznO

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