Bluetooth devices disappeared / not working on Samsung laptop

gecko18

Reputable
Mar 7, 2015
5
0
4,510
Hi all,

A few days ago, bluetooth devices stopped being recognised on my Windows 7 Samsung NP300V5A-A05UK laptop. There have been no windows updates since then, and I have tried numerous suggestions I have found online without any success. Bluetooth is not showing in Control Panel or Device Manager. If I use msconfig it says bluetooth is running. I have reinstalled drivers. I have used the 'Services' option to ensure that the Bluetooth Support Service is running. There is no bluetooth icon showing in the 'notification area' and if I click customize, Windows Host Process Rundll32 (bluetooth) is showing but says 'this notification icon is not currently active'.


**Further info - looking in Device Manager, it lists Bluetooth Auxilliary (with Bluetooth Server nested below that) and also lists Bluetooth Radio with 'Intel Centrino Wireless Bluetooth and 3.0 and high speed adapter' and 'Microsoft Bluetooth Enumerator' nested below. All of these are enabled, and when I go to properties, say they are working properly. Also, I thought that it was an Atheros Bluetooth Client that my laptop used - if I go to 'add/remove programs' then I can see the 'Atheros Client Installation Program' is there.

After two days of frustration, any advice gratefully received.


Thanks
 
Solution
Use system restore to revert back to the day the Bluetooth was working correctly or


Google the name of your laptop model and the official Samsung website to locate the official drivers for that model of laptop. Uninstall them and reinstall them

Reyaz123

Admirable
Use system restore to revert back to the day the Bluetooth was working correctly or


Google the name of your laptop model and the official Samsung website to locate the official drivers for that model of laptop. Uninstall them and reinstall them
 
Solution

gecko18

Reputable
Mar 7, 2015
5
0
4,510
Thanks for the suggestion - a system restore fixed the issue, but the next time I started my laptop a windows update (critical update) had happened and it was broken again! How do I prevent this particular windows update from occurring?
 

Reyaz123

Admirable
When you are viewing the updates installed or waiting for install, you can click on them and check the description if any of them involves using Bluetooth. Otherwise, you will just have to test them through trial and error.
 

TRENDING THREADS