New laptop - 9 BSOD's in 2 weeks

mort6151

Reputable
May 28, 2015
4
0
4,510
Hi,

I've just bought a brand new HP Spectre x360 13-4001ng about a month ago now, and I've had some issues with it. First of, the screen would randomly fade out and horizontal lines would appear briefly, I checked it with HP Support, and they suggested that I should update my BIOS, Graphics Driver & WiFi driver - I did that, and it fixed the problem. But. Then the BSOD's started appearing. I've then updated all my drivers via HP, but I still get BSOD.

The last 11 BSOD's I've had, is listed below with links to dump files.
(All crashes have something to do with ntoskrnl.exe - I'm running Windows 8.1):
 

mort6151

Reputable
May 28, 2015
4
0
4,510


I've tried that, but I found no yellow triangles.

 

mort6151

Reputable
May 28, 2015
4
0
4,510


Okay, thanks. I'll try that!


Update: Okay, I've just ran the test, and it found no errors.
 
put the actual memory .dmp files on a server and post a link.

or run cmd.exe as an admin, then run
verifier.exe /standard /all
reboot and if verifier finds a driver corrupting shared memory it will bugcheck the system and name the bad device driver in the memory .dmp fle.

note: when done testing run verifier.exe /reset to turn off verifier functions or your machine will run slowly until you do.
 

mort6151

Reputable
May 28, 2015
4
0
4,510


Where do I find the actual memory .dmp files?

And I tried to run verifier.exe as you said. Strangely enough, the problem where the screen would fade out/dim down to a greyish color & vertical lines would appear, that problem appeared briefly, but only once. But it didn't find any problems...