I have a friend who needed some help with his laptop. He got a few really nasty viruses and did a factory reset. Its a HP laptop that was preloaded with Windows 8.1. He did the reset without pulling the key from the BIOS and it didn't activate Windows after install. There is a Recovery partition that is about 20gbs, I'm assuming its the HP recovery. Problem is the recovery console says there isn't a recovery image. Any help?