ASUS P9X79 LE mobo, sudden audio failure

mizhop

Honorable
May 10, 2013
21
0
10,510
I have a cyberpower system built 9/2013 (still under warranty! Yay!) with an ASUS P9X79 LE mobo, with the standard Realtek audio, and it stopped working today, from both the back and front audio ports. I say mostly, because if I turn it up ALLLLL the way, I can hear whatever I'm playing kinda garbled like, and there's a high pitched feedback whine. I had installed a second Radeon 7970 graphics card this morning, but I hardly think this could be a reason for the failure...?? It was working fine yesterday. Anyway, here's what I've done so far to remedy the situation:

- I've tried three different sets of speakers, no change, same garbled output with high whine at top vol.
- I've updated the Realtek drivers downloaded from ASUS's website; rebooted after uninstall of old driver (a 2012 version), and install of new driver (version 7.12.0.7719, from 6/20/2014) with no change, same crappy output.
- Checked the cable, in between swapping out speaker sets. Yes, I'm plugging into the right port.
- Checked the BIOS settings to see if default had changed. No.
- Checked "playback devices", changed defaults and changed back, no change.
- Device manager says (surprise!) all sound devices are working properly (AMD High Definition Audio Device, and Realtek High Definition Audio)

I've had problems with speakers before, but some years ago, and with a different comp. The speakers did actually take a crap, and getting new ones worked. That isn't the case this time. I'm suspicious of motherboard failure here, and wish I had an older audio card I could try out. Still, three sets of speakers with the same output pretty much nails it, unless somebody here has something else I should try?? Thanks in advance for your help!
 
Solution
If you can't get anything out of your audio chip and Device Manager says it's working properly - can't be fixed - then you haven't much choice.

mizhop

Honorable
May 10, 2013
21
0
10,510
NOOOOOOOOOOOOO!! AAAAHHHHHHHHHHH!!!

Okay, screaming isn't helpful. Well, with your numbers, I'll take your word for it, but I'd reeeely, really, like for more input from others...?? ... jeez, I'm pathetic, but surely, there must be some more straws I can pull. This really sucks.
 

mizhop

Honorable
May 10, 2013
21
0
10,510
Although this doesn't solve my *motherboard* issue, I wanted to post a workaround to the problem instead of sitting here suffering with no audio at all.

I don't know why it didn't occur to me until today, but I realized when I punched up the playback devices menu from the system tray, my monitor popped up. I didn't think that through because at first it was 'Jeez, that doesn't make any sense; there's no speakers on my monitor.' But then I turned the thing around about half an hour ago, and sure enough, there's an audio output port right freaking there, and it's a perfect fit for the little green plug that used to go into the mobo audio. GOD I love high quality graphics cards and HDMI connections!

Now I'm listening to Bad Company with a big relieved smile on my face.

Not sure I'm going to send this mobo off to be fixed, as god knows how long the turnaround will be, but my stress level has MUCH improved since yesterday.

Hope this helps someone else down the road who has to face this same decision!