Screen is going black during gaming - Help wanted!

aboddorff · May 29, 2015

Hello!

First time writing so sorry if I am not clear! Here are my specs:

OS: Windows 7 64bit
Processor: AMD Fx-8350 Eight-Core-Processor (~4gb)
RAM: 16GB
GPU: GeForce GTX570
Hard-drive: Western Digital Black WD6401AALS 640GB 7200 RPM 32MB Cache SATA 3.0Gb/s
PSU: OCZ GameXStream 700W ATX12
Motherboard: ASRock 970 Extreme4

The problem I run into is that recently when playing Heroes of the Storm, after some time in game (anywhere from 5 mins to 40 mins), the display will black out like the monitor was disconnected. I stop receiving sound, but my computer tower's lights and fans are still going.

I tried to dig into some stuff on my own and downloaded FurMark to do a stress test on my GPU. When I run the stress test, about 15-30 seconds into the test, my computer will react the same way as when playing (black screen, computer still "on").

I'm not sure if it is a graphic's card or PSU issue or something else entirely. I'm a little stupefied of what to do next to solve the problem. Any help is welcomed AND appreciated.

Best,
Andrew

digitaldoc · May 29, 2015

It is a GPU issue. Try HWInfo and monitor the CPU and GPU temps. Something is overheating.

What is your cooling solution? Is anything overclocked?

aboddorff · May 29, 2015

digitaldoc :

During the stress test, the GPU's heat was at 75C before it kicked the bucket, which I thought was in the reasonable temperature range (though I could be way off). My computer is quite dusty, so if the heating is an issue, maybe a good clean would go a long way.

I have a Antec case with 2 fans in the front, one on top and back.

In terms of OC'ing, I don't intentionally do it. Can a CPU/GPU automatically overclock or is that something you have to manually set? Sorry for being super ignorant.

If you'd suggest, I can monitor the heat with HWinfo and report back the data.

Thanks for the reply!

digitaldoc · May 30, 2015

Your GPU temp should be ok, as up to 80 C is considered ok. GPU temps are hotter then CPU temps in general.

You should vacuum out your case and get rid of the dust inside.

Yes, try HW Info to get another opinion on the temps.

aboddorff · Jun 2, 2015

digitaldoc :

I did another burn (have not cleaned yet) and used MSIafterburn, HW info, and the Furmark test all confirmed around 83C, the monitor went black.

Are there certain values that the current and voltage should stay between? I also see many different voltage, current, and power readings for the GPU (GPU Voltage, GPU +12V voltage, etc.),

I will try to clean it out sometime this week and see if that has an effect, though if dust only increases temperatures, I'm not sure what good it'll do.

Any more thoughts or ideas are welcomed!

digitaldoc · Jun 2, 2015

Start with a good clean, and pay particular attention to where the fans are, and where they vent.

If the temps are still high, will need to remove, and put on new thermal paste.

aboddorff · Jun 4, 2015

digitaldoc :

I'm amazed, but cleaning seemed to really help. Have been playing my game without any crashes. *crosses fingers*

digitaldoc · Jun 4, 2015

Yes, cleaning will help a lot in these situations. Will need to periodically clean the case. If you are using the stock amd cpu cooler, you can consider upgrading it to an aftermarket one that is better.

aboddorff · Jun 9, 2015

digitaldoc :

The same problem is persisting after I cleaned. I updated all the drivers I could as well. Any other ideas for me to test?

digitaldoc · Jun 9, 2015

The stock cooler for the AMD cpu's is not great. I would change it to an aftermarket cooler, and install new thermal paste (silver) and see if it improves.

Coolermaster Hyper 212 is an affordable and well performing choice if you have the room for it.

http://www.amazon.com/Cooler-Master-Hyper-212-RR-212E-20PK-R2/dp/B005O65JXI/ref=sr_1_1?s=pc&ie=UTF8&qid=1433893473&sr=1-1&keywords=cooler+master

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Screen is going black during gaming - Help wanted!

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