computer freezes on restart, need help

karim abbas · May 31, 2015

I'm having a problem with my desktop , every time i restart it the windows close and everything but my system fail to reboot, I get a blank screen and the cpu fan starts going faster and nothing happens till i forcefully shut it off and on again, I started seeing this problem after i installed a new cpu and updated my bios.
And again this is happeing just when the system is supposed to boot up.
Thanks in advance for your help

Vic 40 · May 31, 2015

I don't know if i have the answer,but which hardware you have might help.

The next would maybe be an easy way to give those,

Download hwinfo32,
http://www.hwinfo.com/download32.html
open it,
click run,
close the top window which is the system summary,
click save report at the left top,
in the next window at the bottom check=⓪ "short text report" after that next,you'll get to see what is in your pc,
copy that by clicking "copy to clipboard" and right click and paste in you next post.

It only happens after a restart,not a new boot?

I assume you chose the optimal default values in the bios/uefi? Enabled XMP too if possible.
Updated all drivers for the motherboard as well starting with the chipset drivers?

karim abbas · May 31, 2015

i have a dh87mc intel mother board and i7 4790
sorry i forgot to mention that

Vic 40 · May 31, 2015

Looking at intel does the motherboard not support that cpu.

http://processormatch.intel.com/CompDB/SearchResult.aspx?BoardName=dh87mc
from
http://www.google.nl/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CCQQFjAA&url=http%3A%2F%2Fwww.intel.com%2Fcontent%2Fwww%2Fus%2Fen%2Fmotherboards%2Fdesktop-motherboards%2Fdesktop-board-dh87mc.html&ei=xglrVebAK4jX7AaNn4OIBg&usg=AFQjCNFG7qe-PpazBwJLd1ZLtl0VDZ_4bA&bvm=bv.94455598,d.ZGU&cad=rja

maybe this gives the problems.
Do you at least have the latest bios?

karim abbas · May 31, 2015

yes I have the latest bios

Vic 40 · May 31, 2015

karim abbas :

Still have the old cpu to test with?

karim abbas · May 31, 2015

yea? is it a compatibilty problem with my cpu ?

Vic 40 · May 31, 2015

Maybe,testing will give the answer to that.

karim abbas · May 31, 2015

ok thank you for your help il get back to u when i test it

Vic 40 · May 31, 2015

Okay.

karim abbas · Sep 27, 2015

I've just upgraded my MOBO to ASUS Z97 pro gaming and everything worked just fine, so I guess the problem was that my bios didn't well support I7 4790

Vic 40 · Sep 27, 2015

Good to hear that everything is fine now.

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computer freezes on restart, need help

karim abbas

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karim abbas

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karim abbas

Reputable

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karim abbas

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karim abbas

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karim abbas

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