New MSI gtx 970 and PSU. Computer will randomly crash on a low load.

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Harrison Kelley

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Jun 1, 2015
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So I recently purchased and installed the msi gtx 970. Sometimes when I play War Thunder and watch Twitch at the same time (which doesn't seem like a big load at all) my computer will just crash...(it doesn't reboot or blue screen, it just turns off). Sometimes I have to wait a while before I can reboot it (like it's cooling down) but I don't think it ever even heats up past 60C (the GPU). I bought a new PSU (the corsair cx600) but the problem still occurs... Can someone please help me???
 
Solution
Darkbreeze
Your temps are through the roof. How many case fans do you have and is your CPU cooler stock, aftermarket, what? Was it recently pasted. Double check the mounting pressure. There is definitely a thermal issue. With the amount of CPU and GPU load showing at the time you took that shot, your temps should have been more like 40°C, not 80°C. It's shutting down due to thermal overload. It's probably being throttled and then still reaching thermal trip and powering off.

Either you have a bad paste job, the cpu fan is not operating, the CPU cooler heatsink is not seated correctly, there is NO case airflow (Meaning either the fans are not running, aren't there or are oriented wrong) or something is wrong with your processor. It doesn't look to...
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Darkbreeze

Darkbreeze

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The Corsair CX, CS, VX and RM series units are not recommended for use with gaming rigs. The quality and reliability is dubious and we see a high number of issues with paired with high end cards. That being said, it could be that you just got a bad PSU, a bad GPU or have a distinctly different hardware issue going on. Problems that involve shut off's without blue screens or other error indicators are usually PSU or GPU related though.


I'd start by going following the instructions at the following link on determining system voltages and posting an image of the HWinfo (NOT HWmonitor) sensor readings here.


http://www.tomshardware.com/faq/id-2583515/basic-troubleshooting-layman.html


GPU troubleshooting, specifically:

http://www.tomshardware.com/faq/id-2492424/laymans-simple-guide-solving-graphics-card-issues.html
 
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Harrison Kelley

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Jun 1, 2015
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Darkbreeze

Darkbreeze

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Jun 24, 2014
80,411
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Your temps are through the roof. How many case fans do you have and is your CPU cooler stock, aftermarket, what? Was it recently pasted. Double check the mounting pressure. There is definitely a thermal issue. With the amount of CPU and GPU load showing at the time you took that shot, your temps should have been more like 40°C, not 80°C. It's shutting down due to thermal overload. It's probably being throttled and then still reaching thermal trip and powering off.

Either you have a bad paste job, the cpu fan is not operating, the CPU cooler heatsink is not seated correctly, there is NO case airflow (Meaning either the fans are not running, aren't there or are oriented wrong) or something is wrong with your processor. It doesn't look to be overclocked, so I doubt it's clocked to high or has more voltage than the cooler can handle, so it has to be one of the issues I mentioned. Something is definitely baking that chip.
 
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Solution
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Harrison Kelley

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Jun 1, 2015
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Well that makes sense now. I have never been very knowledgeable with CPUs (just found out what thermal paste is). A while back I removed the CPU fan to clean dust out so that messed up the thermal paste. So I suppose I should clean and reapply it? Do you think this tutorial is good?: https://www.youtube.com/watch?v=D8oYJnkWzXk
 
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Darkbreeze

Darkbreeze

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I would NEVER, EVER, clean a cpu while it's installed in the board. Too much chance of crap running off into the sides of the CPU and down into the socket, or on the board, in places where it could never be cleaned out. Take the CPU out to clean it. Use ispropyl alcohol to clean the top of the cpu and bottom of the heatsink. Don't pour it on, moisten a lint free cloth or coffee filter and clean with that until the surface is clean. Then apply about a half pea or uncooked rice grain sized amount, NO MORE THAN THAT, to the center of the cpu after reinstalling the cpu in the board and remount the heatsink. Try not to let the heatsink move around while tightening it down. Use a crisscross or X type pattern to tighten the mounting screws a little at a time if using that type of system. If you have a clip latch type system, just set the heatsink and lock it down.

Don't use less than an uncooked wild rice grain or if you're familiar with a dry split pea, that, and don't use more. Something as close as possible to one of those will serve you well. If you get a tiny bit more, and I mean a tiny bit more, not twice the amount, it's ok, just don't use any more or less than you have to. Less will probably not reach the full margin that's desirable and more will likely either squeeze out or cause too much cushion between the HSF and cpu lid. If you get somewhere in that area, you'll be fine.


You can use this for reference even though it's probably not the same as yours.

http://www.tomshardware.com/faq/id-2520482/solving-temperature-issues-hyper-212-evo.html

 
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