help with a non(?)-functioning graphic card.

felipechangg

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Jun 1, 2015
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So back in 2013 I bought a MSI graphic card for my gaming PC. It served my well until it suddenly stopped working during a gaming session;the screen froze, I tried to restarted it. Nothing. The GC fans would spin but nothing would appear on the screen.Then I took out the GC and I was able to boot into the Window.
So I am assuming that the problem is the graphic card.
Now what am I suppose to do. On the website it says that the product has 3 years of warranty.
Should I contact them? Or should I just try to fix it myself.
 

guywhotypeslow

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May 22, 2015
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I would probably try uninstalling and reinstalling your drivers first; or even just trying to update. You might have to find the manufacturers website to find the most up to date drivers. A quick google search of the company and model name should yield pretty quick results. If that doesn't work, and maybe even if it does, you should just get them to send you a new one if you can. Idk if your pc would be usable in the mean time. I would at least call to find out what the terms are, like if you have to pay to ship it back first, or do they send you a new one first, or will it even be a new one or a refurbished one, maybe they try to fix it and send it back. All of those and more should influence your decision based on your personal preferences.