Network Adapter Driver Doesn't Work

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Bio667

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Jun 2, 2015
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Motherboard: Asus z97-E
OS: Windows 7
Connection:intel ethernet conncetion 1218-v

Issue: Brand new computer I can't get my network adapter driver's up and running.

Attempts at Fix: I have tried using the driver installation disc, that comes with the motherboard. I have attempted multiple fixes for network/LAN driver updates from both asus's website, microsoft, and intel... and nothing.

I have no idea what to do.
 
Solution
Reyaz123
Check this to make sure: The documentation that came with your network adapter, do you meet the system requirements for it?

Also there is one more thing you can try, hope this works.

First, uninstall the drivers you installed for that network adapter. Shut down and unplug your PC.

Open the PC and remove the network adapter.
Power on your PC, install the drivers with the CD and/or software that came with that network adapter. Shut down and unplug the power to your PC once again.
Open your PC and put in the network adapter
Power on the PC and after logging into windows, windows should detect it.

If it doesn't detect it at this point, check if you can enable it in control panel
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Bio667

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The error when I look the network adapter up in the device manager, the properties tab says it's an error 10. And doesn't specify what is wrong only that it is a driver related issue.

Also whenever I go to the adapter settings as Reyaz instructed, it only pulls up a blank screen whenever i go to it.

Quick Edit the (Error 10) on the properties tab actually states "The device cannot start". When I diagnose connection issues via the network settings it states that the issue is either drivers or hardware issues.
 
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Reyaz123

Reyaz123

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Check this to make sure: The documentation that came with your network adapter, do you meet the system requirements for it?

Also there is one more thing you can try, hope this works.

First, uninstall the drivers you installed for that network adapter. Shut down and unplug your PC.

Open the PC and remove the network adapter.
Power on your PC, install the drivers with the CD and/or software that came with that network adapter. Shut down and unplug the power to your PC once again.
Open your PC and put in the network adapter
Power on the PC and after logging into windows, windows should detect it.

If it doesn't detect it at this point, check if you can enable it in control panel
 
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Solution
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Bio667

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Oh sorry I'm not talking about a wireless network adapter, I'm talking about the network adapter for ethernet connections that's with the motherboard. As far as I know you can't remove that?
 
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Reyaz123

Reyaz123

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Oh I see,
Well you can open device manager, right click the network adapter, update driver software, and locate where the drivers were installed from the cd using "browse my computer" and select that folder.
 
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Bio667

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do you mean manually select the cd so it installs the updates from it? because I already tried that or are you talking about installing the updates and than finding them and selecting them for them in system32/drivers? if you mean the last one would you mind telling me how to find it because I can't tell which of these is the driver or what folder it is in.
 
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Reyaz123

Reyaz123

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You can try the system32 folder, or have your installation disc in an select the other option which says Let me pick from a list of device drivers on my computer. Click have disk and select your disc. Might help
 
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Bio667

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I have tried both of those, and neither work. If i try the update driver info via the device manager it says that the most recent update is already installed. If I try the disc it will say that a newer version of the driver is already installed.

Also I want to note that I was kind of off on the description of the error. The error 10 in the network adapter properties tab says the device cannot start, while if I use network settings to diagnose the connection issue it will return as saying there is an error with the drivers or hardware
 
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Bio667

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Does it matter that after I installed the windows 7 OS that instead of using the disc to install network adapter drivers, I just went ahead and used this https://downloadcenter.intel.com/download/18713/Network-Adapter-Driver-for-Windows-7- to download and load the drivers for the network adapter via usb? I don't think it would because the drivers from that site should be the same as the ones on the disc? or at least function the same for the purpose needed?
 
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Reyaz123

Reyaz123

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Personally I wouldn't like to jump to conclusions but here is just what I think could be the problem until you've fixed it:
1. The adapter isn't fitted properly or in the right slot
2.ESD damaged the network adapter and you need to exchange it where you bought it from
3.Could possibly be your bios settings stopping it from functioning
4. Many drivers are installed for it, you would only need what came with the disc
 
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Bio667

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1) Shouldn't be the issue because it's the network adapter in the motherboard
2) If there is a hardware failure/damage wouldn't the motherboard start beeping or alert me to failed hardware. It says in the manual that if there is a hardware failure it will send out 4 beeps and I havent heard any of that. Also the fact that it is identifying the hardware properly is also a good sign right?
3) Bios LAN settings are enabled
4) I think it might be an issue of multiple drivers, because I installed windows 7 first, and than i installed the driver updates from intel's website through a usb before using the installation CD. So i think it is just an issue of conflicting/too many drivers.

But more importantly is that if it is a hardware failure what are the steps I should take to confirm this?
 
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Reyaz123

Reyaz123

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I really believe its because of the multiple drivers that you installed. In that case use system restore to go back to before you installed them and try again with the disk.

This is all you can do about it at this point unless someone comes up with a solution for it. http://windows.microsoft.com/en-ca/windows/fix-network-adapter-problems#1TC=windows-8

A hardware failure can be tested by putting the network adapter into another pc and see if it gives the same error, I wouldn't be fast to make conclusions about that though. Might want to check out the documentation or call the company and let them know about it. Maybe they can help you solve your issue.
 
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