- Apr 13, 2014
- 26
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- 4,530
I've just got a new headset, the HyperX Cloud 2, which connects via USB. It has a single plug which goes into a controller which plugs into the computer via USB (http://media.kingston.com/support/downloads/HX_Cloud2_Headset_Manual.pdf). When I plug it in via USB, it doesn't appear in sound devices. I only get 'realteck digital output' and 'razer surround audio controller. Now I've completely uninstalled Razer Surround and restarted but the audio controller is still there and I can't activate the headset. When I had it installed Razer Synapse did not detect the headset either. The only thing I can do is directly connect the headset into the audio jack which allows me to select 'Realteck high definition audio' which works, but I don't expect the microphone will work, and possibly not 7.1 surround sound, and I don't get the physical controller. I NEED to get rid of this Razer Surround device but I can't work out how? Is there any way to do this?
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