Windows not detecting my RAM properly (UNSOLVED, CLOSE THREAD)

Travanj · Jun 7, 2015

So I have 2x 4gb Memory sticks, one thing you should know is that, these RAM sticks are not new. They have been with me for almost a year now. All i did was install a new HDD. So here are the things i have tried with still no effect. Also, i will update the "things done" so that you could all see the progress of the situation. I will also indicate the person who suggested it.

RAM A = Kingston
RAM B = Hyundai

1) RAM(A) stick run on Slot-A (OK)
2) RAM(A) stick run on Slot-B (OK)
3) RAM (B) stick run on Slot-A (OK)
4) RAM (B) stick run on Slot-B (OK)
5) Running of both RAM A & B interchangeably (only 4gb is being detected by Windows, BIOS detecting 8gb same with CPU-Z)
6) Cleaning the ram "seats" and the ram itself
7) msconfig>boot>advanced options "Maximum memory" is unchecked (As Suggested by jediTT)
8) Loaded optimized BIOS defaults (Still nothing)
9) Temporarily unplugged the new HDD, still no change (As suggested by aldan)
10) Refitted CPU and HSF (As suggested by brispuss) Still no improvement.
11) Adjusted voltage via help of computer repair shop (As suggested by Damric)
12) Bought a new motherboard, cause of fault unknown
13) Unsolved, CLOSE THREAD.

Also here are some screen captures to help you diagnose the problems. Just click on the hyperlinks and you will see

Windows (My computer properties)
CPU Diagnostics Screenshots

Hope you guys can help me. If there are anything else you might need, just say so.

damric · Jun 7, 2015

Might be in the wrong slots.

Travanj · Jun 7, 2015

damric :

Wrong slots? How i only have 2 RAM slots on my board. And as i said, they were working fine. All I did was install a new HDD (Never touched the RAM) then after i restarted (after windows opted me to), I suddenly felt that everything was responding slower. Then when i checked the My computer properties, it's listed as 4gb suddenly.

jediTT · Jun 7, 2015

They're different brands?

Travanj · Jun 7, 2015

jediTT :

Yes.

jediTT · Jun 7, 2015

I think that can cause issues. Search up more on using 2 different brands of RAM together, I think its hit or miss whether you have a problem or not. I have 2 sticks of Corsair and 2 sticks of Mushkin and haven't had any issues.

Try booting up Windows with just 1 stick in and see if it sees it fine, then try with just the other stick in and see if it works. Just to verify there's no issue with either stick by itself.

Travanj · Jun 8, 2015

jediTT :

As i said before they have been with me for more than a year (both) and had no problems with "different brands". Also whatever it is your telling me do i have done already as indicated as my #1 "things i have tried".

jediTT · Jun 8, 2015

open msconfig>boot>advanced options and make sure "Maximum memory" is unchecked.

Travanj · Jun 8, 2015

jediTT :

Done that, still the same. Updated pictures using CPU-Z and also added this suggestion to things "already done"

jediTT · Jun 8, 2015

Shouldn't they have the same timings/lat?

Travanj · Jun 8, 2015

jediTT :

I do find that weird but I never changed anything for that matter. Even in my bios everything is "AUTO". What you suggest should i do then? Will having different timings affect RAM detection? If so, why is SPECCY and CPU-Z still detecting the RAM as 8gb while WINDOWS 7 (64bit) only detects 4gb?

aldan · Jun 8, 2015

the new hdd you installed,is this the drive that the operating system is on or is it just storage?

Travanj · Jun 8, 2015

aldan :

It's just for storage.
1863GB Western Digital WDC WD20EZRX-22D8PB0 ATA Device (SATA)

jediTT · Jun 8, 2015

When you tried each stick individually, did you try each one in each slot or each one in the same slot? Could be a bent/broken pin in one of the slots.

aldan · Jun 8, 2015

ram slots dont have pins.i think this has something to do with the hdd install.what happens when you unplug the new hdd?

Travanj · Jun 8, 2015

jediTT :

Updated the "things done" to answer this question and also to make what i have done more clearly. And yes, I ran each module individually on different slots then ran both at the same time (changing slots as well) still nothing.

brispuss · Jun 8, 2015

Maybe accidentally bumped the CPU/cooler when installing the new HDD?

Try re- seating the CPU by loosening and re-tightening CPU cooler screws (not too tight though) and ensuring the CPU is seated level. If there are still problems could remove the CPU and its cooler and look for damaged, bent, or missing pads and pins. And make sure there is no debris in the socket.

Travanj · Jun 8, 2015

aldan :

The new HDD temporarily unplugged. Still nothing happened. Still listed as 4gb

Travanj · Jun 8, 2015

brispuss :

Sorry that took long to be don. I did as you said and still no improvement.

damric · Jun 8, 2015

Travanj :

You edited your original post. It had a screenshot with motherboard information that said 2 slots available.

This is beginning to sound like a real can of worms. What's in this thing?

Travanj · Jun 8, 2015

damric :

Re-added Motherboard Screenshots. Check CPU DIAGNOSTICS SCREENSHOTS on the starting thread.
CPU-Z does not seem to be giving much info on motherboard so used Speccy for that one.

The previous "speccy Screenies" was replaced with CPU-Z Screen shots (specially the CPU and RAM) because CPU-Z seems to be more orderly than that of speccy.

Also if you didn't check it, here is a link to my motherboard:
MOTHERBOARD

So as you can see, total ram slots are 2. So how "wrong" can i get?

damric · Jun 8, 2015

I agree speccy sucks. Have you tried reseating your RAM?

brispuss · Jun 8, 2015

Try the original DIMM's in another computer (friend or neighbor etc if necessary), and/or try other known working compatible DIMM's (borrow from friend or neighbor etc if necessary).

Tradesman1 · Jun 9, 2015

Try starting with 1 stick, go into BIOS and raise the DRAM voltage + 0.06, save, exit, shutdown and try adding the second stick

Travanj · Jun 9, 2015

brispuss :

I could try this, I'll probably do this before i send it to a repair shop if we can't really find a suitable explanation. I'll test this out tomorrow.

Windows not detecting my RAM properly (UNSOLVED, CLOSE THREAD)

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