PC not powering up unless I hold down power button for few seconds (other issue as well)

Pavel Pokidaylo

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Jun 8, 2013
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Hello all. my rig was assembled on an MSI Z87 G45 Mobo. I've had to RMA the board a number of times, I think I'm on the 4th one now. The original and first replacement were DoA and third one had this same problem I'm having now but it was much worse. One day I go to turn on the PC and it doesn't boot up until I press the button 3 or 4 times, then it's fine for two weeks and then again it does the same thing and I had to press it 10 times for it to power up, the end result with that motherboard was that it got to a point where it would not turn on at all unless I touched the reset pins on the mobo with a screwdriver.

They sent me this replacement mobo and said they tested it thoroughly to make sure it's working properly. It was working just fine for months and then recently it did the same thing, did not turn on. After holding the power button for a few seconds it powered up and this has happened 3 or 4 times now with the latest one being today.

Any ideas on this? The machine does run for hours daily as I play a lot of games or browse the web and what not. I'd say atleast 6-8 hours a day.

Full build here...

Case- Fractal R4
Mobo- MSI Z87 G45 Gaming
CPU- i5 4670k (stock)
GPU- MSI 780 ti Gaming SLI (factory OC)
CPU cooler- Noctua NH-D14
RAM- G.skill Ripjaw 1600xmp 8 gig
PSU- SeasonicX 1050W Gold
 

Laverda

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i'm rather suspicious it's a power issue, it could be the power source having unstable surges, or the PSU, you should check both of them for any problems

p.s: the mobo needing to be reset each time is likely a safety measure by the hardware
 

Pavel Pokidaylo

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Thanks for the replies fellas. This is actually a new case now. I had a Corsair Carbide 500R previously and now the Fractal R4.

That last Motherboard had an issue out of the box. When the PC was assembled we powered it on and everything was fine and then when we shut it down it restarted on its own. I fixed this after reading something about it online, probably here on Toms, but I don't remember the method.

I'm afraid that last motherboard somehow damaged the PSU? I mean this is a high quality PSU from a reliable manufacturer, not to say that it is impossible for it to be faulty but it is unlikely.

This current mobo did not show any signs of this issue for months after the PC assembled, it only started recently.

I don't know how to check the PSU or the power source though, not even sure what you mean by power source, I'm assuming the power from the wall? I have a surge protector (I think), it's just a plug that goes in the wall socket and then has like 6 more sockets on it.

The LED light around the power button of the case never worked so I'm getting Fractal to send me a replacement bulb or w.e and also need to install another fan or two so I'm going to be taking it to the computer store here soon and they should probably be able to test the PSU.
 

westom

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PSU makes variations on AC mains irrelevant. For example, connect an incandescent bulb to the same AC power receptacle. Voltage is just fine even if the bulb dims to 40% intensity.

Surge protector does nothing useful especially for intermttents.. It is only for a transient that results in total hardware failure. Obviously you do not have that type damage.

Power is defined by a power controller. Its many inputs (including some from the PSU) determines if and when power goes on or off. Only a digital meter can identify what the system (the many components of that power system) are doing. Even a power button is an input to the power controller. If the power controller does not like something, then it may ignore that pressed button. Power cycling is determined by that power contoller and inputs to that controller.
 

Pavel Pokidaylo

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Hey Westom thanks for the reply. I think I somewhat understand you are saying but I still don't know what to do. I'm assuming if I bring it to the computer store they will be able to diagnose exactly what is causing it? Anyway, for now, it powers up normally most of the time and sometimes I just have to hold the button down for a few seconds and I can live with that. I just hope it doesn't get worse.
 

westom

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Greatest reason for fixing things is to learn basic diagnostic concepts - how to think through any problem. For example, normal is for a defective part to still boot or run a computer, communication system, automobile, etc. How to find that part before fixing anything. A digital meter, a minute of labor, and requested instructions to see the problem before fixing anything. The resulting numbers mean the fewer who actually know the power 'system' can say what is defective and what is good - without speculation (ie "it could be").

Unfortunately, some computer assemblers have no idea how computers work. So good parts are replaced until something works. Most start with the PSU. A consumer magazine created a minor problem in computers. Then took each to repair shops. Ended up with many new power supplies. And only a few techs fixed the actual problem.

So a benchmark. When he measures voltages to determine if a PSU has long been defective, then have him to provide each voltage number for each relevant wire - to three digits and in writing. You will not know what those numbers mean. But only the informed shops will even bother or know how to provide those numbers. And, of course, those numbers can only report a defect when the entire computer remains intact - not even one wire disconnected.

Another example: heat does not cause failures. Heat finds defective parts. A computer that works in a 70 degree F room and fails in a 100 degree room means computer semiconductors may be 100% defective. And may cause problems at 70 degrees months or a year later. Appreciate one important diagnostic concept. Defective parts (ie a PSU) can still boot and run a computer. Heat is a diagnostic tool; not a reason for failure. Honest answers come with perspective (ie numbers).

Defined previously was how to obtain help from the fewer who really know this stuff. Example also separates shotgunners from others who actually know how a computer works.

And finally, remember what determines when a computer power cycles and even when its CPU is allowed to execute: a power controller. Numbers from a meter using requested instructions report on that power controller - without disconnecting anything.
 

Pavel Pokidaylo

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Yes, unfortunately for me I don't know much about how the computer works or how to troubleshoot so I have to find someone who does. The problem here is that there are not many of these stores around and the few I've had experience with know how to assemble the PC or take it apart and troubleshoot minor issues but beyond that they don't know all that much. The original rig that was assembled was in a Corsair Carbide 500R case and had just one MSI 780 Ti in it. It was super quiet and I loved that about it. I could not hear it making any noise at all. The guy who assembled it did a good job but missed one small thing. One of the fan casings on the Noctua cooler was slightly pressed up against a RAM module and this caused it to make a very low noise. It only started two weeks after he assembled so I had to bring it back to him and that's when all the problems started. I should have realized it was the fan casing pressed against the module that was causing it and he definitely should have realized thats what it was I mean he's the professional here right. Long story short, I had to drag it back and forth to the store way too many times and then big problems started and my PC was never super quiet like that again. The PSU was buzzing as was the mobo, the Video card was making a terrible noise and the case fans that were inaudible before were now audible and annoying.

Now I have my parts in the Fractal case. Now that I have two cards in SLI I know not to expect total silence I had before. The case fans are quiet but still audible at the lowest setting on the fan controller but when I turn it up to the third setting they become loud. Funny thing is that with the Corsair case prior to the professional guys blunder the case fans were inaudible even at the highest setting. I need to go to some school and learn what I need about how to assemble and maintain a gaming rig and how to troubleshoot because these professional guys just give me a huge headache and waste my time and money
 

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