GPU is causing display errors/dead pixels [pics included] [Dell XPS Desktop]

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Jorgenlybeck

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Jun 8, 2015
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I was asked to help my neighbor with his display/gpu problem on his Dell XPS Desktop. The monitor is not causing the problem as we have both tried multiple monitors with different brands. It looks like a dead GPU. There are vertical lines of dead pixels while booting and in safe mode, but while booting normal the whole display becomes twisted and blurry with dead pixels everywhere.

I've provided pictures, so if anyone has seen something like this I'll be happy to hear solutions! Imgur album: http://imgur.com/a/POuD7

There are no DVI/VGA input in the mobo so I can't test there. I do have another GPU laying around that I'm going to try but I wanted to ask here first incase the answer is obvious.

Thanks for any help!

edit: it might be the dvi input to the GPU. Just a suggestion. I'll wait for answers and tomorrow I'm going to test with my other GPU.
 
Solution
Kube
welcome to the forums :)

No it wouldn't be a problem to replace it at all. Since it is old and dell, you will have to watch how much power a new card draws because the pre-built PCs normally put bare minimum PSU's in them. Also look at how fast the other hardware is. Wouldn't want to spend the money only to have it bottleneck someplace else.
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Kube

Kube

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Jul 14, 2013
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It's called artifacting and usually a sign of a dead GPU if you're not trying to overclock or anything. Graphics card is probably dead, hopefully he can RMA or something.
 
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Jorgenlybeck

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I think the computer is rather old. Would it be a problem that I replaced the gpu for him, although it's a Dell desktop? Thanks for answering aswell. My first post here after many reads and computer builds!
 
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Kube

Kube

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Jul 14, 2013
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welcome to the forums :)

No it wouldn't be a problem to replace it at all. Since it is old and dell, you will have to watch how much power a new card draws because the pre-built PCs normally put bare minimum PSU's in them. Also look at how fast the other hardware is. Wouldn't want to spend the money only to have it bottleneck someplace else.
 
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Jorgenlybeck

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Jun 8, 2015
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Thanks Kube! Works like a charm with another gpu, and the one that used to be in is a huge and old radeon. It probably charged double of the power the new one does :)
 
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RohanAtDell

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Jun 2, 2015
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Hi Jorgenlybeck
My name is Rohan and I work for Dell .
The pictures indicate that it is a graphic card issue. And you have confirmed it by saying you have used different monitors.You say that you have another graphic card, Please try that. Please note that this computer is out of warranty ,so any changes on the system should be done at your own risk. If you need part replacement ,you can contact our out of warranty department who will help you out at a charge.
-Rohan
Social Media and Community Professional
Order Status: http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98
 
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