Display Driver recovered/blue-screen, what is the culprit?

kicrinacru

Reputable
Jun 9, 2015
1
0
4,510
i7 4790k (stock clocks),
Gigabyte GA-Z97X-UD5H,
16GB 1866 ram,
EVGA GeForce GTX 970 SSC ACX 2.0+ (04G-P4-3975-KR),
Samsung 850 EVO 500GB,
EVGA SuperNOVA 1000G2 1000W,

The system ran fine for 6 weeks, now randomly both monitors will flash black and not recover, I have to force a shut down by throwing the power switch. On reboot windows will show a message saying it suffered a blue-screen event. Sometimes the screens will recover and display an error about "display driver recovering".

This occurs so randomly it's hard to pin down. It mostly happens when browsing net on chrome or firefox, especially watching internet video (netflix, youtube etc.). I can game on Battlefield 4 for hours at a time only for it to crash when using browsers. Out of dozens of crashes it has only crashed once while playing BF4.

I monitored the CPU and GPU temps as crashes occurred, all appear to be normal (GPU under 60, CPU under 50)

I've tried reinstalling chrome and Firefox completely (also removing their related folders in ProgramData and AppData etc.), reinstalling flash, .net frameworks etc. but still the random crashing will occur. It can go days without the crash.

I also ran memtest86+ on the ram for over 12 hours and it had zero errors.
Yesterday, the crash occurred however on reboot I had no display output. I tried many reboots and left the PC powered off for an hour (totally unplugged from the power cable) and still on boot there was no video output.

I took this to mean that the problem was the GPU and it had finally died, so I RMA'd the graphics card and installed my old amd 7850 to use meanwhile (after using Display Driver Uninstaller program to remove all nVidia software/drivers). System ran fine all day, was able to play Battlefield 4 all night. However this morning as I was browsing the net I got the screen flash and the message: "display driver has crashed but has recovered"

I was sure it was the graphics card, but since the 7850 is now crashing, I have no idea what is going on or how to diagnose it. Anyone got any ideas?
 
Solution
I know this sounds stupid but update your network drivers, Old versions of network drivers mess up antivirus programs and any streaming software like games, videos and Nvidia cards that have the shadowplay service running.

there are a bunch of other potential causes also.
(or turn off shadowplay if you don't actually use it)

I know this sounds stupid but update your network drivers, Old versions of network drivers mess up antivirus programs and any streaming software like games, videos and Nvidia cards that have the shadowplay service running.

there are a bunch of other potential causes also.
(or turn off shadowplay if you don't actually use it)

 
Solution

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