Continuous problems with MSi R9 290 Gaming Edition

Heldarion

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Apr 20, 2015
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About a month ago, I had to ship back a MSi R9 290 Gaming edition gfx because it gave me a funny rainbow screen whenever I started up the PC then it started (and never stopped) giving me black screens after Windows loading screen.

I shipped the GFX back for warranty and they sent me back a replacement one, same model. No rainbow screens this time around, yay! I made sure the PC only has drivers for this gfx installed.

However, now I'm getting PC freezes of epic proportions followed by black screens at seemingly somewhat random times (usually while playing video games) - at some point the "Display driver has stopped working, but it has recovered" message or something along popped up after one such freeze. At another point, I tried upping the refresh rate on one of my monitors to 144hz (I have 2, one is capable of 144hz, the other one of 60hz), but I got promptly black-screened and had to reset the PC. When I tried that again, the result was the same.

All of this basically has me thinking that I couldn't have possibly got a faulty GFX twice in a row and that problem might lie with the rest of my hardware, maybe the motherboard. I'm basing this suspicion on the fact that the PC simply won't do anything after starting up if I put more than 8gb of RAM on it - along with the GFX upgrade that R9 290 was meant to be, I also wanted to up my RAM from 4gb to 16gb. It could also be the CPU which is now fairly old (as much as the motherboard).

Bear in my that I'm a PC layman and I've no idea why all of this is actually happening.


Here's my configuration:

CPU: Intel i7-860
MoBo: Gigabyte P55A-UD3
RAM: 2x 4gb Corsair Vengeance RAM (CMZ16GX3M4X1866C9 DDR) - I'm only using 2 out of 4 sticks at the moment
Storage: Intel 2,5" SSD 530
PSU: Corsair ATX RM1000W
OS: Win7
 

Heldarion

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Yeah, I have my old and trusty Sapphire Radeon HD5850 and there never were any problems like these ever. It's also not as power hungry or as powerful though. Can't test the new GFX in a different system.

Edit: on a whole it seems that R9 290 model has a ton of issues, so I should be perhaps better off just getting an entirely different GFX?
 

Heldarion

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Some local web store. The first one, that is. The replacement one I got due to warranty.
 

entropy4money

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Apr 16, 2015
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I recommend you return the video card for money, and get a new one from another source. It happens, one time I got two faulty motherboards in a row (SuperMicro server mobos) which are very good motherboards. I got the third from another source and no problem. Are you from the US?
 

entropy4money

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Can you buy it from amazon? it might be a bit more expensive but it will be worth it. Here in the US I've gotten good luck with amazon. Specially amazon prime, they're very fast at shipping and you can return stuff no questions asked.
 

Heldarion

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Apr 20, 2015
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I probably could but I don't think that's the problem. When I was researching the internets regarding the probs with R9 290 I've found a lot of people complaining about it and also something along the lines of "avoid AMD".

edit: I can still return this GFX for warranty.
 

entropy4money

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You can go ahead and get NVIDIA. but if you google problems with GTX or AMD R9 280, or whatever. You will come up with people complaining and saying "avoid NVIDIA" or "avoid AMD". Modern gaming (home) GPUs are very powerful for the price they're sold, because of competition, manufacturers tend to cut on quality control and other things so that they can still make top quality hardware for cheap price. There are a fair amount of problems with all video cards out there.

More important than AMD or NVIDIA is who distributes the video card (sapphire, gigabyte, MSI, etc...) You will find better info if you research these brands rather than AMD or NVIDIA, cause they are the ones that cut on quality control. I've personally heard that sapphire video cards are outstanding and have very good RMA service and great quality control on their video cards. Sapphire is a bit more expensive than MSI, but have in mind, that little more money you're paying will reflect on the quality of the product. Also, sapphire video cards are usually completely unlocked for overclocking.

No matter what you choose to do, AMD or NVIDIA, return the video card you have right now, it is defective. It also seems like the place where you are getting this video card got a bad batch of these cards. If you got 2 bad in a row, they either got a bad batch, or they bought a bad batch trying to make more money. I wouldn't trust a store that sells me 2 bad video cards in a row.
 

Heldarion

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I returned the GFX a couple of hours ago.

The 2 GFX's aren't from the same store though. I bought the first one in an online shop but brought it to the official MSI Customers Service for my country and got the replacement from there (according to them MSI sent them the replacement).
 

entropy4money

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Well that's odd you got a replacement from MSI directly and it was defective. Avoid this particular MSI model then. They usually test them before sending replacements.
 

Marley B

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Jul 10, 2015
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Hi if it says driver stopped responsing u need better Motherboard I had same problem had a old Motherboard was looking for months what it was got a new with 2 gpu slots the msi 970 gaming bored it's fine now