Cannot open my 500gb WD hard drive. (reasons)

rijn12 · Jun 16, 2015

I can't explore my hard drive (500gb) here's a detailed view:
-I can see it from My Computer, but it's odd that no storage space is shown unlike my primary/system one.
-I can see it from BIOS
-I can see it from Disk Management and has a Healthy (blue) status.
-It is classified as RAW not NTFS.

TIA

Ezo Legendz · Jun 16, 2015

Did you format it ?

rijn12 · Jun 16, 2015

Ezo Legendz :

No sir, I haven't. I do have important back up files inside that's why i can't risk formatting it.

D_Know_WD · Jun 17, 2015

Hi there rijn12,

Sorry that you are having some issues with your drive.
It seems that it has some partition related problems and you need to recover them.

Check these out:
http://www.tomshardware.co.uk/forum/281425-32-recover-ntfs-partition
http://www.tomshardware.co.uk/forum/280932-32-hard-drive-recovery

After that, you can test the drive with WD's Data Lifeguard Diagnostic tool. The results will most probably show whether there is something wrong with the drive.

WD's DLG tool: http://products.wdc.com/support/kb.ashx?id=nIDtal

Let me know how this goes,
D_Know_WD

rijn12 · Jun 17, 2015

D_Know_WD :

I've tried the CGE method and it says "read error" something like that. So, I can't analyse the hard drive using the Test Disk. Now i'm off to the second one, your WD's DLG tool

i'll keep you posted sir! thanks

rijn12 · Jun 18, 2015

D_Know_WD :

as of now, it seems that my hard drive can't be checked by the two tools

sadly.

D_Know_WD · Jun 18, 2015

It is strange that you can't access it with these software tools even though it is recognized by BIOS, Disk Management, etc.
Does the drive show it's capacity(500GB) in BIOS? In case it shows as 0, there may be some mechanical problem.

Also, it will not hurt to try something simple as just changing the cable.
Is the drive under warranty? In case it is, you can just contact WD's Support and RMA the drive.

WD's Support: http://products.wdc.com/support/kb.ashx?id=uC09dK

D_Know_WD

rijn12 · Jun 20, 2015

D_Know_WD :

yes sir it do show on the BIOS and i've tried it in every slot i can connect it. and, yes, i tried 2 SATA cables for it. Unfortunately the warranty just ended last december. But still i'll retry those tools you've mentioned

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Cannot open my 500gb WD hard drive. (reasons)

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