Computer restarts randomly when playing games. Help please!

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pipo

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Jun 17, 2015
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Hi everyone, so I have a homebuilt PC, I've had it for almost 2 years now. For the past 3-4 months I have been getting these random restarts when I play games mostly on graphically intensive games like FC4, Dying Light, GTA-V and Witcher 3.

My PC specs:

Inter Core i7-4770k 3.5GHz
ASUS Maximus VI Hero Motherboard
Palit GTX780 3GB Super Jetstream
16GB Gskill Ripjaws
600W FSP Aurum 80+ Gold (Bnew)
120 GB Kingston SSD
1TB WD Blue HDD
Windows 8.1 x64
My temps:

CPU: 49-50 Idle, 55-60 Load
GPU: 40-43 Idle 50-75 Load

I ran Furmark for 20 mins no problem, GPU at 100% load and 75c temps,
prime95 for 2 hours no problem. Then memtest86 and all looks good since it shows 100% passed. I don't think its the PSU either since I just bought it a few days ago.

Bios and chipset, nvidia driver are all updated.

Restarts mostly happen 5-10 mins while playing graphically intensive games, no warning, no BSOD, no windows message after restart. I can play CS:Go on lower resolutions without a problem but when I tried playing it on 1920x1080 restarts happen.

Update: Sometimes after restarts it say Asus Anti-Surge was triggered.

What could be causing this? I've searched everywhere and tried almost every solution like cleaning parts for dust, reinstalling windows, checking connections but to no avail.

TIA and hope to hear from you guys soon.




 
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Vynavill

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Nov 30, 2013
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Kind of looks like a power draw issue to me, and what you said about lower resolutions is giving that theory some credit, albeit Furmark or prime not triggering a shutdown is pretty weird...

The aurum you got is nice in quality, but not that much, and after 2 years of gaming on an high-end system, it might have begun dropping in performance.

I'd suggest testing it, if you or someone close to you have the means of doing so, and eventually change it.
 
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pipo

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Jun 17, 2015
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Thank you for the quick reply. How can I resolve this power draw issue? Should I try plugging my PC on diff power outlets on my house?
About the PSU, I just bought it 2 days ago replacing my old Seasonic G-550W 80+ Gold because I thought that's what's causing the restarts. Sadly it isn't.
 
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Vynavill

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Nov 30, 2013
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My bad, I must've missed the part about you buying the unit a few days ago.

Still, wattage is not the only thing you have to take into account, but also component quality, and the aurum isn't exactly top notch. Besides, as harsh as it may sound, bad things happen, and a broken or dead on arrival piece of hardware is something not uncommon.

Any decent computer electronics shop with customer assistance services should be able to test it out for you and see if it meets specs. I suggest starting there, from the bottom of my ignorance ;)
 
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FinnZilla

FinnZilla

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Jun 22, 2015
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this seems dumb but unplugging the power leds and the hdds and shit fixed mine, also that psu is what you call a "tier 3 or 4" they're not very protected and are never fully completed with what you need to run it flawlessly just so they dont have to spend lots of money, you should get a tier 1 or 2 psu such as a seasonic or evga supernova
 
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JordanSD95

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Jul 3, 2015
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Hi Pipo,

I do not know if this is going to help or not but it worked for a buddy of mine; my suggestion is to see what you have plugged in the wall socket, most of my friends had there computer, other consoles, and peripherals all plugged in on the same socket (via surge protector) and as you can imagine it would affect how much of the power is being delivered to your PC since most other devices draw a good amount of power as well.

I would try to that and see if they're any bad connections in your build.

I will let you know if anything else comes to mind that might help you fix your problem.
 
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FinnZilla

FinnZilla

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Jun 22, 2015
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Pipo,

It is definetly a cpu overheat cause it only happens when your playing games, I suggest even though you dont have an amd processor, get amd overdrive and the very first setting on the left, cpu status, Go to that and monitor your thermal margin (the celcius it shows at the bottom of each of your cores listed). If you dont know what thermal margin is its basically if your temperature is that much more celcius (the temp it shows ex: 40 Celcius) if your cpu gets 40 Celcius hotter it will reboot itself. Thermal margin should be higher celcius on idle/browsing and should be lower under load, monitor this and reply back to me with your idle thermal margin
 
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