SYSTEM_SERVICE_EXCEPTION Blue Screen Crash

Toggle sidebar Toggle sidebar
F

FreddyM

Reputable
Jun 17, 2015
8
0
4,510
Basically, whilst I was playing in a game of CSGO my game started freezing for a second and then my PC crashed with a blue screen saying:

SYSTEM_SERVICE_EXCEPTION

I have also recently had many bluescreen crashes with:

MEMORY_MANAGEMENT

I belive this is due to my computer overheating or getting too hot but I cannot be sure.

I would appreciate it if someone is able to take a look at these dump files and help me out.

This is the blue screen dump for service bluescreen: SYSTEM_SERVICE_EXCEPTION

This is the blue screen dump for memory: MEMORY_MANAGEMENT
 
Solution
J
you will also want to run cmd.exe as an admin then run
sfc.exe /scannow
and confirm any corrupted files are fixed.

---------
windows loads files from the pagefile.sys into physical RAM, it keeps a list of what is loaded and that list became corrupt.
you might update your BIOS to the current version, then run memtest86 to confirm your physical memory is not having problems.
If the problem is a device driver corrupting memory, i listed some likely suspects on your system. I would update these files and see if you still have problems.

update:
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
(your version is very old 2011, old versions break streaming of games, antivirus software and nvidia streaming)...
Sort by date Sort by votes
hang-the-9

hang-the-9

Titan
Mar 25, 2010
60,387
1,081
152,940
If you think it's due to overheating, did you actually check for heat issues, clean out the case, fans, clean and re-install heatsinks, at least checked the temps of the CPU and video card?

If it's happening in more than just that one game, try different RAM, check for updated drivers for your hardware, if you are overclocking, stop.

If nothing helps, a clean Windows setup is a good idea.
 
Upvote 0 Downvote
J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
you will also want to run cmd.exe as an admin then run
sfc.exe /scannow
and confirm any corrupted files are fixed.

---------
windows loads files from the pagefile.sys into physical RAM, it keeps a list of what is loaded and that list became corrupt.
you might update your BIOS to the current version, then run memtest86 to confirm your physical memory is not having problems.
If the problem is a device driver corrupting memory, i listed some likely suspects on your system. I would update these files and see if you still have problems.

update:
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
(your version is very old 2011, old versions break streaming of games, antivirus software and nvidia streaming)
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

go to motherboard vendor :
http://www.asus.com/us/supportonly/M5A78L-MUSB3/HelpDesk_Download/
update:Asmedia USB 3.0 and the SATA driver.
(your version are from 2010 and 2011)
 
Upvote 0 Downvote
Solution
F

FreddyM

Reputable
Jun 17, 2015
8
0
4,510


As for the heat, I have just today went and cleaned out the dust so I have yet to see if it has properly solved the issue. I am not overclocking at all, as I have had the same setup for a year or so and it's only just recently started happening.
 
Upvote 0 Downvote
F

FreddyM

Reputable
Jun 17, 2015
8
0
4,510


Thanks for the reply. As for the Ethernet driver, I have updated now but I can't seem to find any of the Motherboard drivers as the names and versions are very confusing.:??:
 
Upvote 0 Downvote
J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
for the sata driver go to the link:
http://www.asus.com/us/supportonly/M5A78L-MUSB3/HelpDesk_Download/
select the operating system (windows 7 64 bit)
find the section on SATA and select the first driver:
Version 1.2.0.125&3.2.1540.1

do the same for the USB driver, it will be dated
2013/07/30

it is kind of optional on the BIOS update, you are only one version out of date and there was not any particular fix that was listed that you needed. (sometimes they don't list all the fixes though)
 
Upvote 0 Downvote
F

FreddyM

Reputable
Jun 17, 2015
8
0
4,510


Sorry for the late response but how do I install SATA drivers? I see there is a MakeDisk folder and a drivers folder. But in the Driver folder there isn't a an executable but only ini and cat files. While I don't understand how I am supposed to use the MakeDisk software.

 
Upvote 0 Downvote
J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
you should be able to double click on the .ini file



 
Upvote 0 Downvote
F

FreddyM

Reputable
Jun 17, 2015
8
0
4,510

Ye I mistyped as the files found in the Drivers folders were .inf files not .ini files, but none-the-less when executed opens up my notepad text editor seemingly showing settings and configuration. I forgot to mention that there are 2 .sys files in each of the different Drivers folders. I understand that those are the driver files but I don't believe I should really be manually moving these files.

 
Upvote 0 Downvote
F

FreddyM

Reputable
Jun 17, 2015
8
0
4,510
I'm back again... :((

I've just recently started to again receive these exact same blue-screens. I'm suspecting that it is most lively something to do with the RAM. I believe it may be because my 4 RAM sticks are getting too hot when running but I have no way of monitoring the RAM temperature.

I would also like to try memtest but I have not a clue as to how it is run, as I am told it is not an executable utility but something that needs to be run outside of my OS.

Please can someone help me troubleshoot my problem.
 
Upvote 0 Downvote
hang-the-9

hang-the-9

Titan
Mar 25, 2010
60,387
1,081
152,940


Did you test different RAM combinations? Different RAM? Try BIOS update? New OS setup?
 
Upvote 0 Downvote
F

FreddyM

Reputable
Jun 17, 2015
8
0
4,510


Well, I tried many things and then out of options I went and replaced my RAM with new RAM sticks and that of course fixed my problems. Still I'm surprised that I managed to 'corrupt' my RAM sticks to a point where it becomes unusable, I thought that there were no moving parts in a RAM stick so how this happened is beyond me...
 
Upvote 0 Downvote
J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
Heat and cooling cycles can cause the solder joints to break because of the thermal stress. Older RAM may use some of the first generation of lead free solder that was more brittle and fails at a faster rate. Also, RAM timings are set by the BIOS, It often helps to get BIOS updates or to reset the BIOS to defaults. Some BIOS versions have automatic memory overclocks, when you replace the RAM the BIOS gets reset and it wipes out the overclock. (in this case it would not be a RAM defect)



 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom