PC won't recognise my graphics card

Zeiryon · Jun 17, 2015

So I just recently bought a GTX980ti, the installation went fairly well and the card seemed to be running fine. However, Windows seemed to be running slower than usual, and for some unknown reason I was not able to access the Nvidia Control panel. I'm using the HDMI port on the card right now, so one would think that it would be functional. But I'm unable to download new drivers and I can't find any information that shows that the card is connected to my motherboard in any way.
Also, I almost forgot to add, I've got a 850W power supply, an i7-4790k processor and a MSI Gaming 7 motherboard with 16GB of memory.

Forgotten031511 · Jun 17, 2015

What are the rest of your PC specs? MB, PSU, CPU, OS, etc

This is like calling a mechanic and saying your car is not working and only tell them you own a Ford...

Zeiryon · Jun 17, 2015

Forgotten031511 :

Yeah, sorry about that

I've added a few of the specs, but I'm also running on windows 8.1, got a 2TB HDD and a 256GB Samsung EVO SSD

Forgotten031511 · Jun 17, 2015

What MB, CPU, and PSU?

Now you just told me you have a 2010 Ford...no model or engine type lol

Zeiryon · Jun 17, 2015

Forgotten031511 :

I swear I already added it, but it's an 850W Corsair RM850 PSU, an MSI Gaming 7 MB and a i7-4790k CPU

Blazingsattle · Jun 17, 2015

By you are unable to download any drivers do you mean you went under device manager and did the automatic search or did you go to the website of the maker of you graphics card and manually try and download the drivers? If you did not manually look for the drivers and download them off the website this will fix your problem. http://www.nvidia.com/Download/index.aspx?lang=en-us
This is the link for the reference 980 ti drive. if you do not have the reference card please post the exact one you have

Zeiryon · Jun 17, 2015

Blazingsattle :

I tried downloading them through through the website at first, but for some reason java doesn't work, and that stopped my progress, I tried updating through Geforce Experience as well, but that failed about halfway through for some unknown reason. Just now I tried to install the drivers that came with the card, but these were outdated. But thanks for that link, I'll download them and see if it works

Blazingsattle · Jun 17, 2015

Zeiryon :

Blazingsattle :

I tried downloading them through through the website at first, but for some reason java doesn't work, and that stopped my progress, I tried updating through Geforce Experience as well, but that failed about halfway through for some unknown reason. Just now I tried to install the drivers that came with the card, but these were outdated. But thanks for that link, I'll download them and see if it works

Try uninstalling java and then download the driver. If it doesn't let you download the driver without java re-download the lastest version of java after uninstalling it.

Zeiryon · Jun 17, 2015

So, when trying to update the drivers it says that the installation of the graphics driver failed. This seems to be the main issue.

Blazingsattle · Jun 17, 2015

There is something blocking/denying the graphics driver to be installed. Did you uninstall java?

Zeiryon · Jun 17, 2015

Blazingsattle :

I haven't tried completely uninstalling it and then re-installing it, but I did download it. But it didn't seem to work at all

Blazingsattle · Jun 17, 2015

So you downloaded the driver for the 980 ti?

Zeiryon · Jun 17, 2015

Blazingsattle :

I tried, but it failed to download it. I've got a feeling there's a problem with my SSD, but I'm not sure. I might try to put my old GPU back in to see if that fixes any of the issues

Blazingsattle · Jun 17, 2015

Your SSD should be fine if you are still up and running but if it was not fine go into BIOS and you can check if it is detecting the SSD. At the same time of doing that check and see if the BIOS recognizes your 980 ti and is enabled.

Zeiryon · Jun 17, 2015

Blazingsattle :

I'm guessing that's the problem then, because I've been into the BIOS a couple of times now, and it does not detect the 980ti. But I don't understand how that can be the case when I've got my monitor plugged up to it via HDMI, and it works perfectly fine

Blazingsattle · Jun 17, 2015

Check all of your connectors that run from you power supply to the graphics card make sure they are plugged in correctly. Make sure the connectors are plugged into the PCI-E connectors as well.

Zeiryon · Jun 17, 2015

Blazingsattle :

I was quite uncertain about how to do this when I did it. But I was pretty sure it required that you plug in both the 6-pin and 8-pin connectors? If so I don't see how I could have done that wrong, they're both properly connected.

Blazingsattle · Jun 17, 2015

That is correct you need the 6 pin and 8 pin plugged in on both the power supply and GPU. So you have this step right. The next thing you can do is try starting your computer in safe mode and see if it detects the graphics card this way.

Blazingsattle · Jun 17, 2015

When in safe mode if you see your GPU is detected something is blocking/interfering with the process. Try downloading the GPU driver manually when in SAFE MODE (with networking).

Zeiryon · Jun 17, 2015

Blazingsattle :

I might try that tomorrow, for now I have just reconnected my old GPU, and as I suspected, everything is back to working optimally. I'll do a bit more research before I try to install it again

Thanks a lot for your help!

Blazingsattle · Jun 17, 2015

Zeiryon :

Alrighty reasearch is always good. Happy building! Anytime I enjoy helping fellow computerees

Blazingsattle · Jun 18, 2015

Did you get it working ? Also if you didn't have you uninstalled your previous graphics card driver?

PC won't recognise my graphics card

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