2TB My Passport External Hard Drive won't accept large files

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russell11

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Jun 21, 2015
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The hard drive has plenty of extra space, but it does not want not accept video clips larger than 4,000,000 KB (10 minutes).

I have successfully imported all the clips shorter than 10 minutes and the hard drive has 1.78 TB remaining.

I am using Windows 7 to take the clips off of an SD card and store them on the external hard drive.

Has anyone run into this problem? How might one fix this?
 
Solution
SuperSoph_WD
Welcome to Tom's Hardware, russell11!

I'm sorry to hear about your transfer issues but @N3rdR4ge is totally right! It seems like the problem that you are encountering has to do with the file system of your WD My Passport external drive. I'd recommend you to read through the limitations of FAT32 here and see for yourself: http://products.wdc.com/support/kb.ashx?id=5UsW4f
In order to fix the issue, you'd need to re-format the WD My Passport in NTFS (Windows OS) or HFS+ (Mac OS X). However, keep in mind that this procedure would erase all your data stored on the external HDD, so I'd recommend you to back it up beforehand.
Here's a tutorial you can use to partition and re-format your external, so you'd resolve the file size issue...
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SuperSoph_WD

SuperSoph_WD

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Jul 30, 2014
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Welcome to Tom's Hardware, russell11!

I'm sorry to hear about your transfer issues but @N3rdR4ge is totally right! It seems like the problem that you are encountering has to do with the file system of your WD My Passport external drive. I'd recommend you to read through the limitations of FAT32 here and see for yourself: http://products.wdc.com/support/kb.ashx?id=5UsW4f
In order to fix the issue, you'd need to re-format the WD My Passport in NTFS (Windows OS) or HFS+ (Mac OS X). However, keep in mind that this procedure would erase all your data stored on the external HDD, so I'd recommend you to back it up beforehand.
Here's a tutorial you can use to partition and re-format your external, so you'd resolve the file size issue: http://products.wdc.com/support/kb.ashx?id=p5xqGU

Hope this helps! :) Keep me posted!
SuperSoph_WD
 
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