New USB drive not working, tells me there is no drive.

cakesmithinc · Jun 22, 2015

So I bought a new PNY 128GB 3.0 USB Drive for my dad as a father's day present, and I was going to give it a witty label, but when I popped it in my computer, the icon in My Computer was grayed out, and when I try to open or format it, it tells me there is no disk in drive H. (the USB Drive's assigned letter, I changed it from F to H to see if that would work, but there was no change)

A screenshot of my issue:
http://i.imgur.com/CSopFkQ.png

So is there a way to resole this drive's problems without having to replace it? I'm fairly confident I could return it without much hassle, but if there is a simple solution I would rather not have to wait for a new one to ship to me.

Thanks in advance,
Vaughn B.

smorizio · Jun 22, 2015

open windows disk management see if they forgot to format the drive. you can also see if you can delete and make a new partion on the drive to see if it live. also run hdtune see if there are any drive errors on it. if it wont format/partion then the drive doa. if it was baught local they should be able to return it and give you a new unit.

reedo_43 · Jun 22, 2015

Silly question but have you tried a different usb port?

cakesmithinc · Jun 22, 2015

smorizio :

Note entirely sure what I'm looking for here, but this is the disk management window: http://i.imgur.com/whXyrOt.png

And yes, I have tried 3 available USB 3.0 Ports.

I also found that on another computer running windows 7 (Mine is running 8.1) the device wouldn't show up at all under My Computer. The USB Drive does show up in device manager on both systems, though.

EDIT: I did finally just send it back. Thanks for your help, guys.

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New USB drive not working, tells me there is no drive.

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