Samsung SSD 850 EVO does not show up under "my computer"

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ultranoobcannon

ultranoobcannon

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Jan 28, 2014
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I wanted to see if you guys could help me figure this out: I recently installed a Samsung 850 EVO SSD (1 TB) on my Windows 7 system; however, the drive is not showing up under my computer. I can see the drive in Bios, Device Manager, and in the Samsung utility/ migration programs but cannot copy anything to it as it is not under "my computer".

I tried changing the SSD drive letter from "D" to "E", but that did not have any effect. I then tried to format the new SSD, but the Windows management tool said that the drive is "write protected".

Below are my system specs:

MB: GA-Z68X-UD3H-B3
CPU: i5 Quad Core 3.3 Ghz
Ram: 16 GB DDR3
GPU: GTX 770 4 GB
PSU: Corsair HX750
OS: Windows 7 64 bit
Monitor: 2560x1440

I appreciate any feedback that you guys have to offer!
 
Solution
SuperSoph_WD
Hey there, ultranoobcannon!

I'd recommend you to check and see if you've got the latest firmware for your SSD model. Since it's a new one, I suspect that you've missed to initialize the drive. So I'd suggest you to check this guide from our KB that explains how to initialize a new SSD: http://products.wdc.com/support/kb.ashx?id=dBp7cZ

You also can try to fix the "write protected" alert by using Command Prompt. Open it by clicking Windows + R, when the CMD pops up, type diskpart and press Enter, then type list volume and press Enter. Now you are supposed to select the volume that represents the SSD , type select volume #.
Then run the attributes volume command and verify the volume is set Read-only...
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SuperSoph_WD

SuperSoph_WD

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Jul 30, 2014
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Hey there, ultranoobcannon!

I'd recommend you to check and see if you've got the latest firmware for your SSD model. Since it's a new one, I suspect that you've missed to initialize the drive. So I'd suggest you to check this guide from our KB that explains how to initialize a new SSD: http://products.wdc.com/support/kb.ashx?id=dBp7cZ

You also can try to fix the "write protected" alert by using Command Prompt. Open it by clicking Windows + R, when the CMD pops up, type diskpart and press Enter, then type list volume and press Enter. Now you are supposed to select the volume that represents the SSD , type select volume #.
Then run the attributes volume command and verify the volume is set Read-only. Finally, type attributes volume clear readonly and press Enter. This should make the volume writable.

Hope this helps. Keep us posted! :)
SuperSoph_WD
 
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Solution
ultranoobcannon

ultranoobcannon

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Jan 28, 2014
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SuperSoph,

Thank you for the quick reply! I followed your steps to modify the drive via diskpart and I think that I see the potential problem: Windows shows the Samsung SSD as a DVD-ROM for some reason. Here's what diskpart is displaying:

Volume#: Volume0
Ltr: D
Label: Samsung SSD
Fs: UDF
Type: DVD-ROM
Size: 49 mb
Status Healthy
Info:

Is there a way to change the drive type?
 
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
6,758
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45,960
Hi again, ultranoobcannon!

I'd recommend you to make sure that the SSD is plugged in the first available SATA port (0) on the motherboard. I'd also make sure the boot priority is in check from BIOS.
Another thing you could try is plugging the SSD in a different computer and see how it will appear there. If it doesn't appear as a DVD-ROM drive there, you most probably should check your motherboard's website for any chipset/SATA driver updates for your model.

Good luck! Keep me posted! :)
SuperSoph_WD
 
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ultranoobcannon

ultranoobcannon

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Jan 28, 2014
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Boom, it works!

I reached out to Samsung customer service and they had me do the following:

- Under computer management, then under disk management, I changed the SSD to a "dynamic drive"
- Then, using the run command, I pulled up "Diskpart"
- Then under the diskpart menu, "List Disk' (The SSD is now showing up as an unallocated HD)
- From there, they had me type "select disk #" (selected the SSD)
- Once that was selected, type in "clean"
- As soon as the SSD was wiped, I went back into Widows computer management, then disk management, and I was able to initialize the SSD

Thank you for your help SuperSoph. Once the SSD started reading as a hard drive under Scan Disk, it was simply a matter of wiping the drive and then Windows recognized it.
 
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E

Err0xx

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Aug 5, 2015
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I love you, Ultra. You have no idea how much this helped me. Got my drive up and working. Cheers.
 
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B

bestaudioguy

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Aug 18, 2015
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Have a very similar issue.
I can see another drive in the device manager and in the BIOS, but it does not show as a Samsung 850 EVO, but as a ASTM 2105 USB Device.
I'm trying to clone and neither of the Samsung software programs see the SSD. The migration program throws an error message saying it cannot find the OS disk! WHAT? Then closes!
Also using W7 Pro. AMD Vision Pro 8g ram. HP Probook 4545s. USB 3.0
I do not see the SSD under Computer either. All other HDD's show.
No way to format if I can see it.
Used the command prompt to do the "diskpart" and then "list disk" and its there! I selected the disk and used the clean command and still nothing.

Update - I was able to initialize the SSD and is drive letter H for now. Now when it lists all the drives it shows the SSD as BASIC and all the drives as DYNAMIC.
The Samsung programs to not see the SSD . Its now listed in My Computer as drive H. Its still listed in the device manager as ASTM 2105 USB Device. Why is that!??
 
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N

Nathan_150

Prominent
May 13, 2017
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