Black Screen/BSOD While Installing Latest Nvidia Driver 353.30

nwinjum · Jun 25, 2015

Hello All,

So today I attempted to install the latest Nvidia Driver from their official website. While the installation process was being carried out my monitor went to sleep (no signal from the computer) and never came back, even though my pc was still running. So after waiting for a while I manually restarted the computer (power button) and booted in safe mode. Here I was met with a problem signature that included this information:

Problem Signature
Event Name: Blue Screen
OS Version 6.7601.2.1.0.768.3
Locale ID:1033

Additional Info
BCCode: 116
BCP1: FFFFFA80105FA010
BCP2: FFFFF8800738D19C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I also have a dump file in my minidump folder (062515-21091-01.dmp) but I couldn't figure out how to attach it.

Another strange thing is when I restarted windows normally after checking the problem dxdiag.exe and GeForce experience both say that the new 353.30 driver was installed correctly and is running. Thank you so much to anyone reading this and trying to help, let me know if you need any more information.

Thanks,

nwinjum

Paul NZ · Jun 25, 2015

That stop error may mean the drivers. Uninstall them again then reinstall the latest version. Tick clean install when you install them

It can also mean a faulty videocard

nwinjum · Jun 25, 2015

If the drivers or the card is faulty, how is it that my system is running fine at the moment (or it seems to be)?

Paul NZ · Jun 25, 2015

It can be intermittent that stop error. Sometimes its fine. Sometimes you'll crash constantly with that stop error

nwinjum · Jun 25, 2015

Now when I try to uninstall the NVidia software via "uninstall or change a program" nothing happens. Also for me the GeForce experience opens fine, but NVidia control panel will not open.

Paul NZ · Jun 25, 2015

Download the latest then install / tick clean install that'll fix it / update it anyway

nwinjum · Jun 25, 2015

Should I do this even if it says that I currently have the 353.30 driver?

Paul NZ · Jun 25, 2015

Yeah see what happens

nwinjum · Jun 25, 2015

Paul NZ :

Same thing happened. Booted in safe mode, came up with the same problem signature, only thing that was different was the number on the minidump file: (062515-20716-01.dmp).

Paul NZ · Jun 25, 2015

Upload the dmp somewhere then post the link (like onedrive)

Its either the card or maybe corrupt drivers or something

nwinjum · Jun 25, 2015

Here is the html to what I think is the correct .dmp file I think. Let me know if this makes sense, and thanks.

<iframe src="https://onedrive.live.com/embed?cid=C2195BFD2D6BF217&resid=C2195BFD2D6BF217%212525&authkey=ABfUOpEqs3LcDcE" width="98" height="120" frameborder="0" scrolling="no"></iframe>

Paul NZ · Jun 26, 2015

According to the dmp file, it's a 0x117 which is similar and wmiacpi.sys maybe crashing

Hmm MBfilt64.sys which belongs to your sound drivers are pretty old. I would see if there are any updates for it

nwinjum · Jun 26, 2015

Paul NZ :

In my device manager under sound, video and game controllers, I have 4 items
1.High Definition Audio Device
2.NVIDIA High Definition Audio
3.NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
4. Realtek High Definition Audio

Could it be conflicts between these and the NVIDIA driver trying to overwrite one of these that is causing the crash? Should I maybe uninstall one or two? Or is there no problem here?

Paragon Cheezits · Jul 17, 2015

What I did is go to Device Manager,click down arrow on display adapters,right click on the graphics card,then click "update driver software".After that I restarted and everything was working including the Nvidia control panel

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