Keyboard and Mouse non functional in Windows, works fine in bios

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J

JustApollo

Reputable
Jun 26, 2015
2
0
4,510
I'm unsure what triggered this change, but all of a sudden neither my keyboard nor my mouse work in Windows 8.1. I've tried an alternate keyboard as well as an alternate mouse and no luck. I've changed my mobo recently, but it was working for a week before this happened. Messing with legacy USB options and keyboard and mouse support in the bios did nothing. No matter what USB port I use, they all work in the bios, and none of them work in W8. I also cannot get to the advanced boot options via USB. Can anyone help?
 
Solution
H
open up device manger.
Run > "devmgmt.msc"
under the USB controllers, is there one showing with a yellow warning triangle in the bottom right of the icon?

if so, right click it, uninstall

confirm

Then under Action drop down, "Scan for hardware changes"


I have seen more than one laptop with this stupid problem under windows 8.1 - have no idea how to make a permanent solution, as it is sporadic and affects people for no clear reason


you will have to do this every time it doesn't work if it does fix it
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H

hilltopmonk

Distinguished
May 26, 2011
258
0
18,860
open up device manger.
Run > "devmgmt.msc"
under the USB controllers, is there one showing with a yellow warning triangle in the bottom right of the icon?

if so, right click it, uninstall

confirm

Then under Action drop down, "Scan for hardware changes"


I have seen more than one laptop with this stupid problem under windows 8.1 - have no idea how to make a permanent solution, as it is sporadic and affects people for no clear reason


you will have to do this every time it doesn't work if it does fix it
 
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Solution
I

ikedad

Reputable
Jul 27, 2015
1
0
4,510



Any solution to your issue? I have the same problem
 
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thepolicecall999fordetails

thepolicecall999fordetails

Honorable
Apr 28, 2013
14
0
10,520



Same....

There seems to be a spark in this problem. -
"I recently tried updating my computer to the latest driver software. During the update, I noticed a loss in my mouse and keyboard. I could not type nor use the keyboard to check the status of the update. I left it alone for a while and found that the problem was not resolved. I held down the power button in frustration and found (later after a reboot) that I cannot get passed the log in screen. No keyboard and mouse = no way of entering the password.

I have a NVIDIA GTX 660 Ti and Windows 8.1

I have tried safe mode, system repair, and NOTHING WORKS!

I would use system restore, but for some reason....

ALL MY BACKUPS WERE DELETED!
Please help. I am stuck without options right now..."
 
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V

Volso

Commendable
Apr 17, 2016
5
0
1,510


You could always try to use keyboard shortcuts. It's a little clunky if you've never had to use them before, but you should be able to get around fine, then you would be able to access device manager and whatever else you need to try and resolve your issue...

Windows 8.1 keyboard shortcuts
 
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