Your PC has run into a problem and needs to restart loop problem. Please help

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jmace123

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Jun 26, 2015
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So, I have an unsual problem; I got a Asrock Z97M-PRO4 to replace my Asrock H81M-DGS and the system boots fine but after logging into windows 8.1(64 bit) the blue screen appears with the message above. I can log in and go onto Google Chrome and such for about 2 minutes before it crashes again. Sometimes it'll crash sooner, sometimes later. I think it might be because of the drivers, but when I go to boot from the DVD that was provided, it says "Z97M PRO4 not supported!" the disc is labled "IIZ97-15b," did I get the wrong disc? I have also tried to use the windows boot manager option from the BIOS but when it gets to diagnosing, it crashes. Also, if I am in the BIOS for too long, it will also crash. I'm really stuck on what to do.

My specs:
i5 4670K
Corsair Vengeance 8GB DDR3 RAM
EVGA GTX 960 2GB 128-bit SSC
Not sure about the hard drvie but it's 1TB and by Hitachi
Z97M-Pro4

Thanks in advance!

UPDATE: Found out that there's an error message after the blue screen. After a few moments it will fast print text saying something about a WHEA_UNCORRECTABLE_ERROR or some such. I can never get a good look at it because my computer shuts down too quickly. And when it blue screens it never actually restarts it just shuts off.
 
Solution
Vahe Bro A



once you take out the fan from the CPU you will have to change the thermal past. now i am about 100% sure that the CPU is overheating and the motherboard is restarting because of that. motherboards have a built in safety protection against overheating and...
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Vahe Bro A

Vahe Bro A

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Jun 2, 2015
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this is a window's thing. if i where you i would reformat your hard drive and reinstall window's.

So put in the windows 8 cd and restart your computer, keep pressing F12 to get into the Boot options. and Pick Boot from "CD,DVD" and you should be able to boot it from the windows CD. once you are in. Select language and click next until it comes to a point where it say's "Install Recommended" and "Custom install" Click on Custom install. after that it will go into your hard drive. Click on "Advanced options" it should be in blue. then Click on your Main hard drive Partition and click Reformat. If it shows any other additional hard drives please Delete them and only have 1 Main Partition. then click next to install windows.
 
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jmace123

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Jun 26, 2015
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I have tried that and it is stuck on the Windows icon and nothing happens and then it crashes.
 
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Vahe Bro A

Vahe Bro A

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Paul NZ

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Sep 15, 2014
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WHEA_UNCORRECTABLE_ERROR isnt a windows 8 error. It can happen in any version of windows.

Thats usually a CPU related stop error

Which can mean its overclocked, overheating, or its cache is faulty. Or the CPU itself is faulty

Sometimes a BIOS update can fix it



 
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jmace123

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Jun 26, 2015
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I thought this might be the issue too. When I switched mother boards should I have put more paste on? Since there already was some on there I figured that I didn't need to apply a second. thought It did look a bit dried out. I don't have any paste handy but I can buy some. I will try the instant flash but I think it's the CPU overheating.
 
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Vahe Bro A

Vahe Bro A

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Jun 2, 2015
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once you take out the fan from the CPU you will have to change the thermal past. now i am about 100% sure that the CPU is overheating and the motherboard is restarting because of that. motherboards have a built in safety protection against overheating and that is the cause of the restart. Buy new thermal past. Clean the other one out that's on the fan and CPU with a 90% or above alcohol and apply the new thermal past and you will be good to go.
 
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