PC keeps rebooting

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Seraphine-x

Seraphine-x

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Jun 28, 2015
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PROBLEM: pc keeps rebooting

PC reboots, a while after start up. Rebooted when entering safe mode with networking, rebooted when entering window repair mode. Reboots in safe mode w networking

Managed to get into safe mode w networking, tried to attempt solution from this video: http://YouTube.com/watch?v=6S8bLMfH4Gs

But "choose what power buttons do" only had the first 2 options.

Can't seem to find it within "advanced settings" in "power plan" either.


ERRORS:
"The device, \device\hardisk0\dr0, has a bad block"

Level = critical, source = kernel-power, event ID = 41, task category = 63

Source = Service control manager, event ID = 7001

Source = service control manager, event ID = 7026

Source = distributedCOM, event ID = 10005

Source = Microsoft anti malware, event ID = 3002


PC PARTS:
i7-2600 3.4GHz
cooler master V6 (replaced fan)
Kingston 4GB DDR3-1333
WD 1TB 7200RPM HDD

MSI GTX560ti HAWK
(Arctic accelero twin turbo II)

SeaSonic X Series 760W 80+ gold fully-modular ATX power

Windows 7 home premium (64-bit)

____________________________________________________
GPU temp stayed at 37-40 C
Didn't check CPU temp in normal mode, couldn't check in safe mode.

Cover panel is off, high power external fan.

PC used for 10 hours
Scan took 6 hours, "limit CPU usage to 50%", I changed it to "20%" at the last 1/6 of the bar left.

I was scanning with Microsoft security essentials and doing work (multiple browser windows + PowerPoint) and had video running in the background for 7 hours.

Scanner detected "VirTool:Win32/obfuscator.XZ", I tried to remove it again (apparently I tried to remove it twice, 10 days before) it showed the error code 0x800700df. occured, saying that "the file exceeds the limit allowed and cannot be saved." again.

I permanently deleted the folder in D Drive (no shadow copy) afterwards and conduct a scan on the parent folder (limit CPU usage to 20%). It rebooted in the middle of it. Conducted quick scan, it rebooted in the middle of it again.

Went into programmes to remove the weird software(s) that installed itself somehow. (safe mode w networking)


OTHER INFORMATION: Was on a boot loop the week before until removing the RAM module from one of the slots fixed the problem. 3 faulty slots. I'm now left with 4GB RAM

(Before that) While looking for the problem, I cleaned up messy thermal compound and removed CPU chip several times (because compound went there), reapplied, and reattached.

Replugged:
-plug from the PSU to the mobo.
-plugs on the HDD
-plugs on the GPU

Dust blew the bottom of PSU with mesh filter plate removed, and the plug holes. (Thought it might be dusty and overheating or something due to that)

Everything has been dust blown.

Swapped out the stock cooler from MSI GTX560 Ti HAWK with ARCTIC ACCELERO TWIN TURBO II (250Watts)

Windows updates are up to 2014. Had not done most of the 2015 windows updates.

364287d1435582031-pc-keeps-rebooting-different-errors-requires-diagnosis-techgods-capture-1.png


364288d1435582031-pc-keeps-rebooting-different-errors-requires-diagnosis-techgods-capture-2.png


Would be great if someone could diagnose the problem. Thanks
 
Solution
Saga Lout
The only way to reset W7 is through the Recovery option in Control Panel. That keeps your personal files in c:\windows.old as mentioned above but all programmes you had before need to be reinstalled. That said, it has been know to go toes up and is only to be tried as a last resort. Checkdisk can sometimes fix a sector or two and even a cluster of bad sectors but never, in my experience at least, a bad block.

In your circumstances, I believe the best way forward is to clone your present system on to a new hard disk. EaseUS has a free utility which you burn to a CD to make the clone and Acronis True Image is another good programme.

While the existing HDD still has life in it, you could backup by copy and paste to an...
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Rhezner

Rhezner

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Jun 24, 2015
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It will keep all of your files in windows.old including programs and personal files

it will also keep what is stored on drives that aren't the OS drive.

All of your files will be saved. trust me you can do some research if you need reassurance

 
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Rhezner

Rhezner

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Jun 24, 2015
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it didnt for me and i have reinstalled twice. I would double check this online just in case

just dont choose the format/delete option while re-installing
 
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gilaphreak

gilaphreak

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Jun 29, 2015
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Have you tried running Checkdisk on your C drive? Seeing as how you're getting HDD errors, I would probably start there. Especially since it's rebooting during heavy use of the HDD (Running a virus scan)

A bad disk drive can cause your system to restart. Running checkdisk may allow the system to find and repair the issue itself, or if not, will at least let you know that you need to look at replacing the disk.

Checkdisk is a nifty tool I've found over the years that can prolong the usage of a drive going out. While it won't fix a physical defect in the hardware, it may allow you to get a bit more use out of it until you can replace.

You can find more on checkdisk here:
http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/
 
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Saga Lout

Saga Lout

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Mar 31, 2010
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The only way to reset W7 is through the Recovery option in Control Panel. That keeps your personal files in c:\windows.old as mentioned above but all programmes you had before need to be reinstalled. That said, it has been know to go toes up and is only to be tried as a last resort. Checkdisk can sometimes fix a sector or two and even a cluster of bad sectors but never, in my experience at least, a bad block.

In your circumstances, I believe the best way forward is to clone your present system on to a new hard disk. EaseUS has a free utility which you burn to a CD to make the clone and Acronis True Image is another good programme.

While the existing HDD still has life in it, you could backup by copy and paste to an external disk just in case anything goes wrong.
 
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Solution
Seraphine-x

Seraphine-x

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Jun 28, 2015
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i went into bios and set it to optimised defaults.. it seemed to have stopped then, i scanned with malwarebytes and found a bunch of stuff, scanned with avg, quite a few severe virus/malware.

I would probably do the checkdisk and the hardware tests some other day when i don't have urgent work to do.

thanks for all your help ! :)
 
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Rhezner

Rhezner

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Jun 24, 2015
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no problem, sorry i couldn't help more
 
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Seraphine-x

Seraphine-x

Reputable
Jun 28, 2015
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4,510
Seraphine-x;329875 said:
i went into bios and set it to optimised defaults.. it seemed to have stopped then, i scanned with malwarebytes and found a bunch of stuff, scanned with avg, quite a few severe virus/malware.

I would probably do the checkdisk and the hardware tests some other day when i don't have urgent work to do.

and maybe your solution to get out all the kinks.

thanks for all your help ! :)
Click to expand...



Hi,

False sense of security. It happened again after 8-9 hours of working fine since bios optimised default & malicious stuff removal.

I tried the command prompt safe mode for checkdisk.. It stated both drives were not dirty. Couldn't do the C drive, did D drive instead. It rebooted in the middle of it for safe mode with networking and the last time (command prompt safe mode) got quite far before it wouldn't let me do anymore before rebooting.

:'(

364438d1435716363t-pc-keeps-rebooting-different-errors-requires-diagnosis-techgods-photo-30-6-15-4-37-49-am.jpg


364439d1435716363t-pc-keeps-rebooting-different-errors-requires-diagnosis-techgods-photo-30-6-15-4-43-05-am.jpg
 
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gilaphreak

gilaphreak

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Jun 29, 2015
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Sounds like it's going pretty fast if it won't even let you run a checkdisk on C... You might try going through My Computer and right clicking the C drive, properties, then scheduling a check disk at next restart.

If that doesn't buy you enough time to do what you need, then I'd say it's time to jump ship. :D

I feel you're pain. I've got an SSD going out on me doing the same thing, but with lesser symptoms. Trying to make it last long enough for Samsung to get me a replacement for the DOA drive I bought from them to replace this one...
 
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Seraphine-x

Seraphine-x

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Jun 28, 2015
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4,510



So, in the end.... i reformatted, disk checked, changed the HDD (650 bad sectors), used an 8 GB RAM for the last working RAM slot. Didn't know how to check for bad blocks.

Finally found out what it was, the Motherboard has overheated, eventually the last RAM slot would be rendered useless. It was a hardware problem.
 
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