HELP ME PLEASE !! WD 1TB is not opening on my office PC but works on my personal laptop

Toggle sidebar Toggle sidebar
S

smakashuol

Reputable
Jun 25, 2015
16
0
4,520
Dear Experts,
Please help me.

>>> WD stopped working on my office PC but works great with my personal PC. Previously it was Windows 7 64bit. Now, windows 8.1 32bit, but the problem is still same.

Configuration of my office PC in HTML https://drive.google.com/file/d/0B_Bbrulev1k7blUxYkw5YVljS3M/view?usp=sharing

I have no Idea, why WD 1TB is not working on office PC. Every time it's showing the drive can run faster.
HDD's lights blinks like normal, "eject icon" also shows on taskbar.

Relevant Images and screenshots
http://imgur.com/DoYMOoO
http://imgur.com/Tty2dek
http://imgur.com/5fQaZw1

I have already tested Iobit Driver Booster and Russian 10.2GB Driver Pack, but the result is same.

>>> How to install drivers which are not .exe?

I hardly found out some drivers on a website http://www.driverscape.com/download/wd-elements-1042-usb-device but don't know how to install them
Tell me, how to install them?

Kind Regards,
Akash
 
Solution
Boogieman_WD
Hey there, smakashuol.

Sorry to hear about the problems you're having with your drive. Unfortunately for some reason I'm unable to see the screenshots. Would you be so kind as to upload them on imgur.com and post the links again?
There shouldn't be any specific drivers required by the OS for the WD Elements drive, so I'd recommend that you uninstall it from Device Manager and reconnect the HDD so that Windows can install its drivers again, to see if that fixes the issue. Have you checked if the drive is recognized in Disk Management, it might need you to assign it a letter. Here's how to do that: How to change the drive letter assignment in Windows. I'd also suggest that you try the drive with different USB ports to see if the...
Sort by date Sort by votes
Boogieman_WD

Boogieman_WD

Judicious
Jul 31, 2014
6,050
2
35,960
Hey there, smakashuol.

Sorry to hear about the problems you're having with your drive. Unfortunately for some reason I'm unable to see the screenshots. Would you be so kind as to upload them on imgur.com and post the links again?
There shouldn't be any specific drivers required by the OS for the WD Elements drive, so I'd recommend that you uninstall it from Device Manager and reconnect the HDD so that Windows can install its drivers again, to see if that fixes the issue. Have you checked if the drive is recognized in Disk Management, it might need you to assign it a letter. Here's how to do that: How to change the drive letter assignment in Windows. I'd also suggest that you try the drive with different USB ports to see if the same thing happens.
However, if you have any doubts that the drive itself might have some sort of an issue, I'd recommend that you backup your data, just to be on the safe side and download DLG (Data Lifeguard Diagnostic) to test it. Here's how to do that: How to test a drive for problems using Data Lifeguard Diagnostics for Windows

Hope that helps. Please let me know how everything goes.
Boogieman_WD
 
Upvote 0 Downvote
Solution
S

smakashuol

Reputable
Jun 25, 2015
16
0
4,520


Dear Boogieman_WD, thanks for your concern. Please take a look again, I have updated the post with direct link of relevant screenshots and photos.
 
Upvote 0 Downvote
Boogieman_WD

Boogieman_WD

Judicious
Jul 31, 2014
6,050
2
35,960
Try uninstalling the one that says "USB Mass Storage Device" and then reconnect the drive. This way Windows will install its drivers again. If it doesn't appear in Windows Explorer right away, check if it's recognized by Disk Management and if it is - try assigning it a new letter (you can check my first comment about info on how to do that).

Keep me posted.
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom