Higher-end PC experiencing extremely low performance on games.

Sandover

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Jun 30, 2015
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Higher-end PC experiencing extremely low performance on games.

I recently made some considerable hardware upgrades to my PC as well as performing a fresh install of Windows 7 64 bit and all other programs/drivers. Unfortunately after getting everything set up and squared away again, I found that even my lowest-demand games ran at only about 30 FPS at 1080p with occasional spikes into the mid 40 range, and frequent dips into 20 FPS and below (even Solitaire gets low frames occasionally). I've tried everything I can think of short of tearing my entire PC apart and reassembling it again. I've done several fresh OS installs to make sure nothing went wrong, removed and reinstalled each and every driver I have, updated my BIOS, you name it. I have also browsed quite a few forum topics with similar issues to mine and followed their advice, but have had no luck in that department either.

As far as I can tell, I've narrowed the issue down to two possible culprits: It's likely either something to do with the CPU or the PSU. For the CPU, I've reinstalled all drivers and updated the chip-sets to the latest versions, as well as making sure all four cores are unparked, but that hasn't fixed it. I'm suspecting the PSU because it was part of my most recent upgrade and could potentially be faulty; that, or there is some kind of issue with the cables themselves as I've checked all the connections and made sure they were secure. But before I do anything else too drastic or time consuming, I figured I'd see if anyone here knew of a potentially easier fix for this.

My specs are as follows:
- ASUS H97-PLUS Motherboard
- Intel i7 4790k Quad Core CPU
- 16 GB HYPERX RAM (2x8GB)
- EVGA GTX 980 Ti GPU
- EVGA Supernova 850W PSU

The upgrades I made here were to the GPU, the PSU and the RAM. Previously I had a GTX 970, a Corsair CX500 and 8 GB of RAM. I also upgraded to a new CD Drive and Storage Devices, but I'm mostly confident that those aren't the issue). Everything ran perfectly before I upgraded, and before I performed the fresh install of Windows 7 (which I'm sure is what cause all of this). The drivers may well still be the problem, but at this point I've done all I can think of to make sure they're all up to date- Windows itself as well as several third party programs tell me that everything checks out driver-wise.

Overheating isn't the problem either, as far as I can tell, as there's no dust or other debris/obstructions within the critical components- new case, new fans and filters, etc.

I'm also confident that it's not a faulty GPU because I've tried pulling out the 980 Ti and replacing it with my older 970. I still get the same low performance problems, only with about one or two lost frames. So... I'm stumped.

If anyone has any ideas, I'd be glad to hear them. I've been trying to fix this issue for the better part of two weeks and I cannot figure it out. Here's hoping it's something simple I missed.
Thanks.
 
Solution
Grab GPU-z and CPU-z to verify that heat isn't your issue. Visually checking for obstructions in the fan/heatsink assembly is not enough. Among other causes, you could have poor heat transfer between the CPU/GPU and their respective cooler assemblies and never know it from the check you've done.
Grab GPU-z and CPU-z to verify that heat isn't your issue. Visually checking for obstructions in the fan/heatsink assembly is not enough. Among other causes, you could have poor heat transfer between the CPU/GPU and their respective cooler assemblies and never know it from the check you've done.
 
Solution

Sandover

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Jun 30, 2015
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Right, I think you may be onto something. At basically idle, by CPU is running anywhere between 79 and (uh-oh) 97 degrees. Which is odd because I'm using the same CPU cooler as in my previous build as well as a fresh application of heat paste. It's leveled off at ~76 degrees though, thankfully.
Anyway, my GPU temp at the same time is 47 degrees... as far as I know, that's normal. I hope.

I'm going to shut this system down for now to let the CPU cool off and move to a laptop for the time being.

Edit: As probable a cause as your idea is, quil, I do also want to point out that the performance loss doesn't only manifest itself when I try to run a game, the sluggishness begins as soon as I boot my PC and I can see it even while on the Desktop. I'm probably wrong here, but to me, that seems like evidence of some other issue along with the heat. Would the CPU heat up so fast to cause major performance loss like this right off the bat?
 

Sandover

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Jun 30, 2015
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I installed the drivers from the CD that came with the Motherboard itself, yes. I believe they were the chip-set drivers, USB 3.0 driver and high-def audio driver. Other than that, no I didn't install anything else for the MoBo, save for the BIOS update I mentioned in my original post. And yes, I did install those drivers before I installed the graphics drivers.
Windows has been activated as well.
 

Sandover

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Jun 30, 2015
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Right, I think you may be onto something. At basically idle, by CPU is running anywhere between 79 and (uh-oh) 97 degrees. Which is odd because I'm using the same CPU cooler as in my previous build as well as a fresh application of heat paste. It's leveled off at ~76 degrees though, thankfully.
Anyway, my GPU temp at the same time is 47 degrees... as far as I know, that's normal. I hope.

I'm going to shut this system down for now to let the CPU cool off and move to a laptop for the time being.

Edit: As probable a cause as your idea is, quil, I do also want to point out that the performance loss doesn't only manifest itself when I try to run a game, the sluggishness begins as soon as I boot my PC and I can see it even while on the Desktop. I'm probably wrong here, but to me, that seems like evidence of some other issue along with the heat. Would the CPU heat up so fast to cause major performance

Edit again: Sorry for the double post, the reply function didn't show up in my original browser for whatever reason.

Final Edit: That's it! You were right about the heat issue 100%. I popped the heatsink off, cleaned the old thermal paste and reapplied some new stuff. Reassembled everything, booted and boom, performance shot up to what I would expect.
Turns out a guide I followed to apply new thermal paste led me astray a bit- it didn't tell me to cover the entire surface of the CPU, and I made the mistake of following that suggestion.

Thanks a lot for your help mate, it's much appreciated.
 
Glad to hear you're up and running! To answer your other question: when booting, the CPU runs at max for a brief time. This can heat it up very quickly. Even on low frequencies, a CPU can hit high temps in short order when it's not receiving proper cooling.
 

Jonathan Gravelle

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Jul 27, 2015
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CPU-Z does not have Temp Monitor