xfx 390/390 BE crash city!

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C

cvaria

Reputable
May 15, 2015
21
0
4,520
I have been driven mad by my 390 BE. it just keeps crashing!!!!

did:

    1. DDU - wipe
    2. diskcleanup
    3. ccleaner clean/registrycleanfix
    4. amd 3xx 15.15 driver install
    5. msconfig selective startup- disable all non-ms goods


The random crashes continue under gaming load and random during video.

is anyone else having these issues? xfx said "you are the first to complain" i can't be. i had this issue with the xfx 390 standard and now the black edition.

PCPartPicker part list / Price breakdown by merchant

CPU: Intel Core i7-4790K 4.0GHz Quad-Core Processor ($328.99 @ SuperBiiz)
CPU Cooler: Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler ($26.98 @ OutletPC)
Motherboard: Asus Z97-DELUXE(NFC&WLC) ATX LGA1150 Motherboard ($281.99 @ SuperBiiz)
Memory: Corsair XMS 32GB (4 x 8GB) DDR3-1600 Memory ($204.99 @ Newegg)
Video Card: XFX Radeon R9 390 8GB Double Dissipation Black Edition Video Card ($354.98 @ Newegg)
Case: Cooler Master HAF 912 ATX Mid Tower Case ($52.99 @ SuperBiiz)
Power Supply: Antec HCG M 850W 80+ Bronze Certified Semi-Modular ATX Power Supply ($96.98 @ Directron)
Optical Drive: Samsung SH-224DB/BEBE DVD/CD Writer ($14.98 @ OutletPC)
Operating System: Microsoft Windows 8.1 OEM (64-bit) ($86.98 @ OutletPC)
Case Fan: Corsair Air Series AF120 Quiet Edition 39.9 CFM 120mm Fan ($15.95 @ OutletPC)
Case Fan: Corsair Air Series AF120 Quiet Edition 39.9 CFM 120mm Fan ($15.95 @ OutletPC)
Case Fan: Corsair Air Series AF120 Quiet Edition 39.9 CFM 120mm Fan ($15.95 @ OutletPC)
Case Fan: Corsair Air Series SP120 Quiet Edition (2-Pack) 37.9 CFM 120mm Fans ($27.89 @ OutletPC)
Other: anker 4 port 3.0 pcie ($20.00)
Other: asrock usb c / 3.1 pcie ($40.00)
Total: $1585.60
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2015-07-01 10:09 EDT-0400
Click to expand...

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Solution
S
Are you playing a game? What are you doing on the pc at the time of the crash?
Is the game crashing GTAV??? That game got a problem with crashes that is not hardware related.
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greens

greens

Splendid
Jan 27, 2012
3,773
7
26,965
Mine runs like a champ and i have a significantly lower quality PC.

When you say "crash" what do you mean?
EXE crash to desktop?
BSOD crash dump?
What does your event viewer say?

We really need more info, i'm guessing this is why you haven't gotten any responses.
 
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C

cvaria

Reputable
May 15, 2015
21
0
4,520




there a picture of one of the error above. there are BSOD " :( " crashes.... old fashion nes solid color failures, freezing failures.

not to be a jerk but, i am unaware of the protocol for saying, "i have errors and crashes"

no idea what to look for in the event viewer.
 
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greens

greens

Splendid
Jan 27, 2012
3,773
7
26,965
After a Crash.
Start Menu - Search
Event Viewer
Errors
Last 24 hours - less than an hour ago
What is listed? Are they pointing at EXE's? ATI drivers?


BSOD means there is crash dump info - i see no picture, the error should point to something fairly specific.

We can certainly help you out with this but instead of asking how to use event viewer, google how to use event viewer, and come back with your results.
 
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cvaria

Reputable
May 15, 2015
21
0
4,520


1. i'm pretty sure i didn't ask "how" to use anything. fix your tone, man.

2. the picture is sitting there but, for some reason it's not showing up for you. i can see it

3. i'll see if i can get a crash and share the event log details
 
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C

cvaria

Reputable
May 15, 2015
21
0
4,520



dx10... solved
 
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S

slamm

Honorable
Mar 5, 2013
32
0
10,540
Are you playing a game? What are you doing on the pc at the time of the crash?
Is the game crashing GTAV??? That game got a problem with crashes that is not hardware related.
 
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