External Hard Drive Playing Up

dmclean1

Reputable
Apr 15, 2014
5
0
4,510
Hi all,
I have had my Seagate Expansion External Hard Drive and I think I may have bumped the drive and it fell down and jerked the cable out of my USB port.

I have to continually plug it in and out to get it to show up, it sometimes doesn't even show up in My Computer but it plays the connected sound and then disconnected sound, then when I pull it out the drive shows up but with the name of 'Local Disk' and NTFS under it, it doesn't show the space or anything.
And windows keeps popping up saying the device has malfunctioned and I need to check for errors, which I tried and it took a while and then it says something was detected but Windows was unable to fix it.

Most annoyingly, the way it operates. The drive is VERY slow now, and it works at a crawling pace, it used to be fast. Upon finally opening the drive from My Computer, it takes a few seconds to load and display everything, and it is always bugging up if you go too fast and it makes explorer.exe not respond, which is the biggest pain ever. If I try to view/open any files on the drive, it takes forever to open folders even, they at first show up with nothing in them, and after a few seconds the contents appear, when I try to copy things onto/off the drive, it goes at an average speed for the first few seconds after the transfer window finally appears, then it crawls to a stop at 0b/second if the file is over 2mb or so. I was trying to copy a few photos off of it and put onto my laptop, which I had to do one at a time because each was roughly 2mb.

I have no idea what is going on with the drive but I would greatly appreciate any help offered!
Please note, try to mention things without the need to format the drive, as I need the contents!

Regards,
Dylan.
 
Solution
Hi there dmclean1,

Unfortunately, the HDD is most probably physically damaged and in case the data that is stored on the drive is really important, i would say that your safest bet of recovering it is to contact a data recovery company. Some HDD manufacturer offer their own data recovery services as well.
I guess you can try something simple as just using another USB cable.

In case the issue persists, you can try to access the drive with some data recovery tool. Check this out: http://www.tomshardware.co.uk/forum/id-1644496/lost-data-recovery.html
You can try the Ubuntu Live CD approach as well: http://www.tomshardware.co.uk/forum/267999-32-recover-data-mode

In case the HDD is physically damaged, as it most probably is, software...
Hi there dmclean1,

Unfortunately, the HDD is most probably physically damaged and in case the data that is stored on the drive is really important, i would say that your safest bet of recovering it is to contact a data recovery company. Some HDD manufacturer offer their own data recovery services as well.
I guess you can try something simple as just using another USB cable.

In case the issue persists, you can try to access the drive with some data recovery tool. Check this out: http://www.tomshardware.co.uk/forum/id-1644496/lost-data-recovery.html
You can try the Ubuntu Live CD approach as well: http://www.tomshardware.co.uk/forum/267999-32-recover-data-mode

In case the HDD is physically damaged, as it most probably is, software tools will not help.

Cheers,
D_Know_WD
 
Solution