Help Please. WD My Passport Ultra not working properly.

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Kunal Saini

Honorable
Jul 23, 2013
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I recently bought a WD My Passport Ultra 2TB online. It arrived in good packaging. When I connected it to my PC's USB 2.0 port and started to copy files from my PC, the speed was around 3 to 4 mbps (It was an ISO file). The speed is really slow, even considering USB 2.0 standards, right?
Then I forgot about the speed and copied 10 seasons of TV show "Friends" from my PC to the HDD. It copied in like 2 hours!! (17.3 GB) and that's not the worst part.. When I played the episodes, it played fine till Season 3 and after that, all the episodes were corrupted and couldn't be played.. I tried again with different shows but the results we same.
I am guessing there is a defect in this HDD as when I downloaded the firmware update from WD site, it didn't recognise the HDD at all..
PS - Is there supposed to be a LED light by the side of USB connector in the HDD, cause there is not.
 
Solution
D_Know_WD
Hi there Kunal Saini,

Sorry that you are facing some issues with your drive. The transfer speed is a slow one indeed.
The first thing you need to do is to back up the most important data stored on the drive.

After that, you can try something simple as just attaching the drive with a different USB cable to a different port. You can try the ports on the back of the casing.
In case the issue persists, you can test(short and extended tests) it with WD's Data Lifeguard Diagnostic tool: http://products.wdc.com/support/kb.ashx?id=iP9pUw
In case the HDD fails the tests, you can contact WD's Support either by e-mail or phone and eventually RMA the drive: http://products.wdc.com/support/kb.ashx?id=nCUgYd

The HDD should have a LED indicator...
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techgeek

techgeek

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Apr 11, 2004
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Writing to a USB 2.0 drive should go at about 25 - 30MB/s (MB = MegaByte), reading around 30 - 40MB/s. I'm assuming you meant 3 - 4 MB/s. Using lower case on the letter b signifies bits not bytes.

Either way, that is very slow. I would try to delete the partition, then remake it and do a full format, not a quick format. Then try copying files to it and see if that helps. Of course doing this is going to delete everything that you have on it now, but since it's a new drive, you probably have those files on something else anyway.

 
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
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3
35,960
Hi there Kunal Saini,

Sorry that you are facing some issues with your drive. The transfer speed is a slow one indeed.
The first thing you need to do is to back up the most important data stored on the drive.

After that, you can try something simple as just attaching the drive with a different USB cable to a different port. You can try the ports on the back of the casing.
In case the issue persists, you can test(short and extended tests) it with WD's Data Lifeguard Diagnostic tool: http://products.wdc.com/support/kb.ashx?id=iP9pUw
In case the HDD fails the tests, you can contact WD's Support either by e-mail or phone and eventually RMA the drive: http://products.wdc.com/support/kb.ashx?id=nCUgYd

The HDD should have a LED indicator. Is there one on yours?(or it's just not blinking)

Let me know how this goes,
D_Know_WD
 
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