Internet problems on multiple devices

thebhoys

Reputable
Jul 9, 2015
6
0
4,510
For the past few months i have been having problems with my internet. The download speeds are fine and the line has been tested by several engineers all showing the copper and syn are fine. However i still have the issue where i have the problem to load webpages and videos the strange thing is games like CS GO work fine however it struggles to load the market place and if i try to play games such as League of Legends or WoW it connects but then i dc and it just dies. This is spread over laptops, tablets, desktops and mobiles i have changed service provider and i have changed routers several times yet my ISP is saying they are providing everything they are supposed too and will no longer help any assistance is greatly appreciated.

OS = Windows 7 [added by moderator]
 
Solution



Try to eliminate as many devices as possible from the network and test again. Ideally, for testing purposes, you should have 1 computer (the most reliable one) plugged directly into the modem, nothing else.

Your issue is most likely a combination of several issues. check all devices and make sure they have different IP addresses. check all devices for software that may use a lot of bandwidth, like torrent clients. maybe an access point, router or switch fails intermittently under heavy load. log into your router and look for a list of connected network devices, investigate any unknown devices, change your WiFi password if you have to.


gbb0330

Reputable
Apr 28, 2015
1,498
0
5,960


lets do some testing:

open a command prompt and run a ping test

ping www.google.com -t

while the ping test is running go back to your typical activities, play games, watch videos, whatever. then go back to the command prompt and press ctrl + C to interrupt the test. Look for lost packets % at the bottom and post the result here.


 

thebhoys

Reputable
Jul 9, 2015
6
0
4,510
Reply from 2.127.237.168: bytes=32 time=14ms TTL=61
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Ping statistics for 2.127.237.168:
Packets: Sent = 793, Received = 793, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 50ms, Average = 13ms
Control-C
^C
C:\Users\mine>
 

thebhoys

Reputable
Jul 9, 2015
6
0
4,510
Ping statistics for 185.53.178.6:
Packets: Sent = 1365, Received = 1350, Lost = 15 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 38ms, Maximum = 2029ms, Average = 40ms
 

gbb0330

Reputable
Apr 28, 2015
1,498
0
5,960


were you pinging www.google.com both times?
there are no issues during the first test. second one did not go so well, what were you doing during the second test?
 

gbb0330

Reputable
Apr 28, 2015
1,498
0
5,960


I am getting 1% packet loss when I ping twitch.tv as well. I think this is an issue on their end.

open performance monitor and check CPU RAM and disk usage during gameplay. I think the issue may be with your computer not with the network connection.
 

gbb0330

Reputable
Apr 28, 2015
1,498
0
5,960



Try to eliminate as many devices as possible from the network and test again. Ideally, for testing purposes, you should have 1 computer (the most reliable one) plugged directly into the modem, nothing else.

Your issue is most likely a combination of several issues. check all devices and make sure they have different IP addresses. check all devices for software that may use a lot of bandwidth, like torrent clients. maybe an access point, router or switch fails intermittently under heavy load. log into your router and look for a list of connected network devices, investigate any unknown devices, change your WiFi password if you have to.


 
Solution

thebhoys

Reputable
Jul 9, 2015
6
0
4,510
done all the above as well when i got a new router i only connected my main desktop to it and even did a full format of the system and only put on the drivers for my hardware and still the same results