Game crashes with solid color and auto reboots! Help!

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aikor

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Mar 31, 2014
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So this have been going on for a while now

While i play any game it crashes with a solid color on the screen like

Grey screen with thin stripes or Dark green or white and then sometimes it reboots and sometimes i have to reboot

This also happend a little while back but never happend after i reset BIOS,disassembled pc and back but its back again
I checked event viewer and everytime i find these ones after every auto reboot or crash
Il tell in order

1. The previous system shutdown at 8:42:14 PM on ‎7/‎11/‎2015 was unexpected.

2.The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xfffffa8007dc38f8, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\071115-33072-01.dmp. Report Id: 071115-33072-01.

3.\SystemRoot\SysWow64\drivers\prodrv06.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

4.The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

5.The following boot-start or system-start driver(s) failed to load:
prodrv06
prohlp02
sfhlp01

6.A fatal hardware error has occurred.

Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: HyperTransport Watchdog Timeout Error
Processor ID: 0


The details view of this entry contains further information.

I think this is the main problem here with the bold

Can anyone explain what these errors means and are caused by??

Things i have done to resolve issue

BIOS reset(it worked for 1 day nicely but the other day it went bad)
Disassembled card and assembled with new thermal paste
Cleaned all fans

Thats much about it

Oh and 1 thing to note is this also happend once when i was just browsing facebook and without any application open

MY SPECS


AMD FX 8300
8GB RAM
AMD R9 280X MSI
WIN7 64BIT
600W Coolermaster G600 PSU
 
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MarkW

MarkW

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Dec 7, 2009
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For item #2, download BlueScreenView, and show us an image of its output.

For item #3, there seems to be a lot of theories out there about what it is. None seem to be good. Something calling itself "StarForce Protection Helper Driver" is what this, and the other 2 files from Item #5 refer to themselves as. I am picking one site at random since a) I do not have that file on my system, and b) It looks to me like this site has their act together. I could be wrong. But after reading a half dozen sites on what that file really is, I am inclined to believe that it is some variation of a spyware file. Anti-virus checkers do not seem to detect it as being bad. This same site has cleaners for all 3 files.

In any case, here is a link to the site I think has their act together:
http://winwiki.org/systemroot-syswow64-drivers-prodrv06-sys/

On the right side of the page, in yellow, are the instructions on how to remove that.

For item #5, prodrv06, prohlp02 and sfhlp01 are all part of the "StarForce Protection Helper Driver" thing from item #3. I would do what I suggested in step 3, and then repeat the process for each file that remains after item #3 is done, if any.

For Item #6, lets hope that the "StarForce Protection Helper Driver" was somehow causing this. If not, its likely to be a hardware problem with your motherboard. Only time will tell.

After completing the removal of the above 3 files, I suggest downloading, installing and running each of the following programs to see if anything else might be on your system, and cleanup anything they find:

BitDefender: http://www.bitdefender.com/solutions/free.html
Malwarebytes: https://www.malwarebytes.org/
CCleaner: http://www.piriform.com/ccleaner/download
 
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MarkW

MarkW

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Make sure the BlueScreenView window is selected and is showing what we need to see, and then press ALT-PrtScrn which will copy an image of the window to your clipboard. Then paste that image into Paint or your favorite picture editor, and save it. Then if you do not already have a site you use to post and link images to, go to:
http://tinypic.com/
and create an account (its free), and upload the image you saved. Once it is uploaded, tinypic will show you various options for linking the image. Copy the IMG one, and you can paste that right into your message here.
 
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A

aikor

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2n8zpkj.png


So it seems to be caused by a file??
How can i solve this?
 
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A

aikor

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30vdd1t.png


Is this wat u mean?
EDIT: i used all the programs u said

didnt work and crashed again

Also it deleted my dmp files so thts y u see one
 
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MarkW

MarkW

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A few days ago, I asked you to go download a remover to clean up the one non-microsoft file that was listed in the error...

Did you do that?
Did you also run the 3 cleanup tools I listed in the same message?
If you did, are those 3 files now gone from your system?
Have there been any more BSOD since you did that?

The BlueScreenView is missing the Bug Check String. Without that, I am not sure how to find out the specific cause of this error. The ntoskrnl.exe is the NT file system, and it touches almost everything in the system in one way or another.
 
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aikor

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Yea thats what i meant

I did a full scan of bitdefender..and removed every infected files
ran CC cleaner and it also removed the dmp files
But i didnt use the program u said in tht winwiki site because i have to buy it
I did not "see" a BSOD but the PC crashed once again while playing a game
Im not sure tht file is gone??How do i check if it is gone or not

I am not sure if the file is gone or not..how do u check??
Oh and the BSOD i posted here is the latest one i recieved after playing a game even after doing all scans aft
 
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MarkW

MarkW

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Open up Explorer. Navigate to C:\Windows\SysWow64\drivers\

This is what I see on my system.

w7hqmx.jpg


The files below should not be there:

prodrv06.sys
prohlp02.sys
sfhlp01.sys

You may not see the .sys portion of the filename, depending on the settings on your system.
 
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A

aikor

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Sorry for the late response

I went out of the country for a while

I checked the path

The drivers are there

All the drivers u listed

What should i do with them??
 
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A

aikor

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So i perm deleted them in Safe mode

But again after starting up Project CARS the screen came

Funny thing to notice

When it crashed the sound was still playing..the loading music..it wont go in loops and would do a full play

So i thought it was the RAM but no i tried taking 1 stick out and ther other out and again the other stick in and out

Doesnt seem to me its RAM

Also another thing is

the 2nd time i rebooted(during the 1st RAM test)

I played Project CARS with my steering wheel

After starting the practice session and accelerating my car the screen again froze into a white with stripe screen

But the sound didnt stop and also funny thing is i could even hear the car slowing down and hitting the wall

But i couldnt control the car with my wheel anymore

So i had to manually restart

Last time i played Naruto storm revolution though the screen came up and the sound driver crashed while playing(tht DRRRRRRR sound u hear)
 
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MarkW

MarkW

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I have been doing some more digging on that star-force protection thing. I think I finally figured out what it is, and maybe why it is messing with your games.

Take a look at this page. I think it will explain things better than I can. And maybe even why you cannot seem to get rid of it.

http://www.star-force.com/solutions/games/

After reading that, you might want to get rid of anything that uses that Star-Force stuff. Especially if its the cause of your crashes, which I have this funny feeling it is.

All I can say for certain is that something is crashing your drivers. And the longer we have been trying to figure this out, the more drivers are being affected. There seems to be no pattern except that your system keeps crashing.

I suspect that you may have corrupted video card drivers. So I am going to have you clean them out, clean up the registry, and then install the latest drivers.

1) Boot into Safe Mode with Networking. You do that by turning the power on, and then holding down the F8 key until you get the safe mode menu.
2) Uninstall the AMD video drivers and Catalyst.
3) Restart your computer, and go back into Safe Mode with Networking
4) Download CCleaner
5) Install and run CCleaner. On the left side, there is a registry button, then analyze, and then fix any issues found.
6) Restart your computer, and go back into Safe Mode with Networking
7) Download the latest AMD Video Drivers.
8) Install the new drivers.
9) Reboot and let the system go to the desktop like you normally would.

Now lets see if that helps or not.
 
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aikor

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I tried this a lot

I installed driver and uninstalled them too
using DDU and by going into safe mode
I also tried installing an old driver..didnt work

But there is 1 funny thing i noticed..lets explain it from the start

Before when this happend for the 1st time i rebooted twice to see if it happens again in games
And yea it does
Like when i start to play a game it sometimes crashes while in game or even on main menu
And the longer the time goes by the more faster this happens
So what i did was i invited my friends to COMPLETELY disassemble the PC and then assemble it back on(we took out everything,all the wires and even the graphicscard and the CMOS battery too)then we kinda cleaned the inside the case using a brush and put everything back on)

Then we powered up everything and booted the PC

Then i started Naruto

DIDNT CRASH!

It never crashed for like 30mins of nonstop gameplay,after 30mins i proceeded to check out Project CARS
DIDNT CRASH..2 hours of nonstop gameplay

And then also i played Naruto the next day night at around 9PM for 30mins..didnt crash
Then midnight again....
This time it crashed
Same type of screen..a colored solid screen with stripes

So the next day

I again tried to disassemble the PC and assemble it back on

Worked again for another day until the next day again the game crashed with a solid screen color

This was around last week ^ and after that i tried to test the PC by removing the RAM one by one and checking one by one as i said..didnt work

I also tried removing CMOS battery and then the GPU

Still crashes

So im really freaking confused of WTF is happening here

Oh and naruto doesnt use star force protection nor even GTA V so it might not be the cause
 
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A

aikor

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As i told u the system just suddenly lits up with a random color with stripes

And then most times it will reboot automatically after this screen comes up

While sometimes i have to manually reboot

I NEVER saw a blue screen even once
 
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MarkW

MarkW

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What was that Blue Screen pic you posted earlier in this thread?

I want you to open Explorer, navigate to C:\Windows\System32 and locate the file cmd (or cmd.exe). Right click on it, and create a shortcut. It will ask of you want the shortcut placed on the desktop, and click on yes.

Close Explorer.

Now I want you to right click on that cmd shortcut, and Run as Administrator. An old style DOS window will open.

There will be a blinking cursor behind C:\Windows\System32>. Type in sfc /scannow and press Enter.

This will take a while to run. What it is going to do is to check every protected Windows file, and if it not the right version or is corrupt, it will replace it with a known to be good copy. When it is done, it may well tell you that there were files it could fix. I think it says that every time it runs. Do not panic over that message.

I do not know if this will help, but it cannot hurt.
 
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A

aikor

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The bluescreen picture was the one shown from the "Blue screen viewer"

I pressed the latest dmp file and then i pressed "View in xp mode" something like that and that picture came

I just started scan will let u knw when its done :D
 
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aikor

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So i scanned it
There was no errors in the files so its not it

Also again it happend

This time while i was just browssing facebook with no other apps open
A grey scren with stripes again
 
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